Operations Coordinator

Type: Full-Time

Location: Remote

Work Timezone: U.S. / North America

Compensation: $1,100-$1,500/month USD

About Marco: Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless-and that exceptional people come from anywhere.

The Role & Our Client:

Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12-18 months. They're hiring an Operations Coordinator to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly.

If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler - this is a high-trust role with significant room to grow as the brand expands.

Responsibilities - What You'll Do:

• Operations tools management: Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, Customer.io and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations.

• Location ops oversight: Review daily opening checklists submitted by each location - including fryer oil quality, station readiness, and equipment status - and flag issues to franchisees in real time.

• Inventory & data integrity: Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network.

• SOP creation & maintenance: Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations.

• Forms & reporting: Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership.

• Delivery platform management: Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels.

• Community management: Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows.

• Continuous improvement: Surface process improvement ideas. The brand is in growth mode - this role is for someone who wants to use their brain, not just execute tickets.

• CEO Support:

  • Calendar support

  • Inbox triage

  • Meeting notes

  • Follow-up tracking

  • ClickUp action items

  • CEO priority tracker

  • Light research and special projects

Must Have:

• Fluent English: C1/C2 level (written and spoken).

• 1-3+ years in operations, account management, or coordination roles at a fast-paced company.

• Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators).

• Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.).

• Comfort learning new tools quickly - POS systems, inventory management, LMS, and delivery platforms.

• Strong written communication for cross-team and cross-location coordination.

• Proactive problem-solver - comfortable flagging issues and proposing solutions, not just executing tickets.

Bonus Points

• Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses.

• Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems.

• Experience building or maintaining SOP documentation libraries.

• Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup).

• Experience supporting franchise operations or onboarding new locations.

Details:

• Work Location: Remote

• Work Timezone: U.S. (must overlap with U.S. business hours)

• Compensation: $1,100-$1,500/month USD

• Fully remote role with long-term career growth as the brand expands toward 17+ locations

• Direct collaboration with the Founder, Director of Operations, and Chief of Staff

• High-trust environment with significant exposure to franchise operations and scaling decisions