Manufacturing Quality Manager
PSG® is the global pump, metering and dispensing-solution expert, enabling the safe and efficient transfer of critical and valuable fluids that require optimal performance and reliability in applications where it matters most. Additionally, PSG is a leading provider of flow meters designed to reduce waste and downtime while accurately measuring, monitoring and controlling the distribution of fluids. Headquartered in Downers Grove, IL, USA, PSG is comprised of several world-class brands, including Abaque®, All-Flo™, Almatec®, Blackmer®, Ebsray®, em-tec®, Griswold®, Hydro™, Malema™, Mouvex®, Neptune®, PSG® Biotech, Quantex™, Quattroflow®, and Wilden®. PSG products are manufactured on three continents - North America, Europe, and Asia - in state-of-the-art facilities that practice lean manufacturing and are ISO-certified. PSG is part of the Pumps & Process Solutions segment of Dover Corporation. For additional information on PSG, please visit psgdover.com.
We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.
PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of over $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 65 years, our team of over 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Position Summary:
The Manufacturing Quality Manager directs the Quality Management System (QMS), leads continuous improvement initiatives, manages quality control and assurance staff, and ensures products meet customer specifications and regulatory standards. They will oversee daily quality control while maintaining ISO compliance and driving root cause analysis.
The position requires the ability to work and communicate with leadership functions across all levels, operations and functions in PSG (including Supply Chain, Finance, Human Resources, Engineering, and Product Management, Sales and Marketing).
Essential Duties and Responsibilities:
Develop, implement, and manage quality systems and procedures for the business
Participate actively in the development and validation of controlled shop floor documentation to assist operators in the manufacture, assembly and shipping of quality products. This includes, but it is not limited to Control Plans, PFMEAS, etc.
Partner with manufacturing leaders to assess effectiveness of processes
Participate in New Product Introduction and Plant Readiness to ensure plants are fully equipped to have seamless and smooth product launches
Coordinate plant initiatives in order to achieve consistency and standardization of best QS practices across the manufacturing plant
Responsible for maintaining a robust metrology strategy and standardization across the manufacturing plant
Partner with Sourcing to manage the site Supplier Quality Program to monitor ongoing performance and to:
Approve new suppliers
Place suppliers on controlled shipping
PPAP Management (internal and external suppliers)
Expanding business relationship
Reward Best-In Class performance
Assist with the investigation of customer complaints and implement corrective actions
Support, develop and mentor Plant Quality Functions to enable them to create a Zero-Defect Culture across the plants
Responsible for assessing and maintaining a robust Internal Quality Audits System to maintain ongoing effectiveness of ISO 9000 Requirements and any other customer-specific requirements
Assist with the development and launch of ongoing training programs aimed at increasing manufacturing capabilities to improve Root Cause and Corrective Action skill levels
Qualifications / Requirements:
Bachelor’s degree required in business or engineering
Six Sigma Black Belt preferred
MBA or master's in engineering preferred
Certified Quality Engineer and/or Manager (ASQC CQE, CQM) are highly desirable
Customer management skills
Supplier development experience
Proficient in budgeting and project management
Program development, implementation and change management experience
Coaching and mentoring skills
Influencing without authority
Patience, perseverance and passion to drive a Quality culture across the plants and regional teams
Credibility and experience working effectively and directly with the Plant Quality and Leadership teams
Excellent communication and coaching skills (written and verbal) at all levels from the shop floor to top management
Ability to think strategically and execute tactically
Strong problem-solving skills
Strong business acumen
Analytical thinking with a drive to create innovative solutions for sustainability
Ability to and experience with work cross-culturally
Desired Characteristics:
Attracts, Develops and Retains Talent - Creates a learning environment that recognizes and maximizes the potential of all employees. Develops high potential individuals for future strategic needs
Results Driven - Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover Values
Change Leadership - Aligns an organization and its people to drive for improvement and adopt new, challenging directions. Energizes a whole organization to want to change in the same direction. Influences others in a mature and empowering manner
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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