Senior Trainer

Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

The Senior Trainer is responsible for facilitating instructor-led training, developing classroommaterials, and evaluating and improving training program effectiveness. This role involvesworking with program leaders, clients, subject matter experts, and other Talent Developmentteam members to identify training needs and performance gaps and recommend solutions. TheSenior Trainer is also responsible for observing, coaching, and mentoring trainers, facilitatingtrain-the-trainer, and assisting with interviewing and hiring trainers.

Essential Job Functions:

• Facilitate instructor-led training for assigned areas or vertical.
• Collaborate with instructional designers and other trainers to develop facilitator andparticipant materials, including presentations, exercises, role plays, job aids, participant guides,and quizzes.
• Consult with leadership/client to identify knowledge, skills, abilities, and program specificinformation and tools to train new hires.
• Consult with assigned program leadership to determine performance gaps of existingemployees and recommend solutions to improve performance.
• Apply adult learning best practices and client requirements to the training deliverable.
• Evaluate training program effectiveness and make improvements.
• Coordinate and prepare training schedules, materials, and rooms, as needed.
• Support business partners with trainer-related report writing.
• Observe, coach, and mentor trainers.
• Facilitate train-the-trainer.
• Assist leader in interviewing and hiring trainers.
• Perform other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

• Excellent communication and presentation skills.
• Ability to collaborate with a diverse range of internal and external stakeholders and crossfunctional team members.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook).
• Readily learns and adopts new technologies.
• Demonstrated ability to apply adult learning principles.
• Open to receiving and giving feedback.
• Has a growth mindset.
• Demonstrated ability to mentor and coach.
• Excellent problem solving and critical thinking skills.
• Excellent time management and organizational skills.
• Proficient in directing work and developing talent.

Job Requirements:

• High School Diploma, or Equivalent
• Bachelor’s degree, preferred
• Minimum of five (5) years’ experience in training delivery or equivalent combination of trainingand/or related program experience
• Ability to travel up to 25% of the time
• Four (4) in-office workdays per week and the option to work remote OR in office on fifth (5th)day or remote, as assigned

Additional Information

MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email [email protected] requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.