Human Resources Manager

JOB SUMMARY

As a member of the Human Resources leadership team at Emirates Wolgan Valley, a Ritz-Carlton Lodge, the Human Resources Manager supports the daily operations of the Human Resources Department, including recruitment and selection, associate relations, learning and development, total rewards, accommodation management, compliance, and associate engagement initiatives.

Required full working rights in Australia

Workforce Planning & Talent Management

• Develop and maintain the annual workforce plan to support occupancy demands and business forecasts.
• Lead succession planning and talent reviews to identify high-potential associates and future leaders.
• Monitor turnover trends and implement retention strategies to reduce voluntary attrition.
• Support internal mobility and career progression opportunities across the property.

Performance Management

• Facilitate the annual performance review process and mid-year performance conversations.
• Coach managers on performance improvement plans and effective performance management practices.
• Monitor completion and quality of performance appraisals across all departments.
• Support leaders in setting development goals aligned with business objectives.

Associate Accommodation Management

• Manage associate housing allocation, occupancy, inspections, and accommodation standards.
• Develop and enforce accommodation policies and community living guidelines.
• Coordinate accommodation maintenance requirements with Engineering and Housekeeping.
• Manage accommodation-related disputes and wellbeing concerns.

Associate Engagement & Wellbeing

• Develop and implement the annual Associate Engagement Action Plan.
• Lead associate recognition programs, celebrations, service anniversaries, and employee appreciation events.
• Coordinate wellbeing initiatives focusing on mental health, resilience, and work-life balance.
• Monitor engagement metrics and recommend improvement initiatives.

Culture & Employee Experience

• Champion The Ritz-Carlton Gold Standards, Employee Promise, and service culture initiatives.
• Drive a positive workplace culture through communication, recognition, and leadership accountability.
• Lead associate communication forums, town halls, and listening sessions.
• Support diversity, equity, inclusion, and belonging initiatives.

Industrial Relations & Employment Relations

• Provide advice to managers regarding the Hospitality Industry (General) Award and Fair Work Act requirements.
• Support disciplinary investigations, grievances, and workplace conflict resolution.
• Ensure compliance with employment contracts, policies, and award obligations.
• Liaise with external employment relations advisors when required.

HR Systems & Reporting

• Maintain HR metrics and provide monthly reporting on:
  • Turnover
  • Retention
  • Recruitment
  • Training compliance
  • Headcount
  • Workers Compensation
  • Engagement results
• Ensure data integrity within Workday, Peoplesoft, SuccessFactors, or Marriott HR systems.
• Analyse workforce trends and provide recommendations to leadership.

Payroll & Benefits Support

• Partner with Finance and Payroll to ensure accurate processing of wages and entitlements.
• Monitor compliance with award interpretations, leave accruals, and payroll practices.
• Assist associates with payroll, benefits, and employment-related enquiries.

Community & Employer Branding

• Build relationships with local schools, universities, TAFEs, and tourism organisations.
• Promote Emirates Wolgan Valley as an employer of choice within the hospitality industry.
• Support recruitment marketing, social media employer branding, and community engagement initiatives.

Sustainability & Social Responsibility

• Partner with operational departments to support sustainability goals and environmental initiatives.
• Promote associate participation in community and conservation programs.
• Incorporate sustainability awareness into onboarding and engagement activities.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.