Loyalty Supervisor

POSITION SUMMARY

Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as a Loyalty Supervisor and thrive with our open thinking and open expression. In this role you will lead a passionate team dedicated to delivering exceptional service, meaningful recognition, and personalised experiences that inspire guest loyalty and strengthen long-term member relationships. Oversee the day-to-day operations of our loyalty program, ensuring members receive outstanding services and program benefits at every touchpoint of their journey.

Are you up for this?

• Drive member engagement, satisfaction, and loyalty through exceptional service.
• Lead, coach and develop a high-performing team to acheive service excellence.
• Oversee loyalty program activities, promotions, rewards, and member benefits.
• Respond to member feedback and implement continuous improvement initiatives.
• Collaborate with operational leaders to enhance program performance and member experiences.
• Build meaningful relationships with members and create memorable guest experiences.
• Ensure compliance with Marriott policies, procedures, and service standards.

Your Vibe:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 3 years of customer service, loyalty, guest relations, hospitality, or related experience.
• Supervisory Experience: At least 1 year of supervisory or team leadership experience preferred.

Our Perks:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Aloft Hotel is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.