Residences Concierge Lead
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Oct 29, 2026. Marriott International scores B on the Alion truth index.
POSITION SUMMARY
Contact all guests prior to arrival to offer concierge services and itinerary creation. Respond to requests for special arrangements or services (e.g., transportation, reservations, dry cleaning, groceries) by making arrangements or identifying appropriate providers. Respond to special requests with unique needs and follow up to promote satisfaction. Process check in, check out, and club orientation; prepare arrival packets. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Maintain and review shift logs/daily memo books and document pertinent information in logbooks. Follow proper cash handling procedures when making change, accepting or processing payments.
Serve as a departmental role model or mentor; train team members; promote employee compliance with company standards and policies and external regulations. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.