Systems Engineer II

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Implement, maintain, and support Epic client application platforms comprising software, networks, hardware, and databases. Responsible for the independent implementation and support of technical solutions, including platform systems that require critical aspects of infrastructure, network, application, database, and security frameworks.

Essential Functions

-Independently manage day-to-day operations of enterprise platforms, including applications, servers, storage, and networked services.

-Monitor and optimize platform performance, availability, and capacity.

-Troubleshoot and resolve complex platform issues across multiple environments with minimal supervision.

-Develop and maintain automation scripts and tools to improve operational efficiency.

-Contribute to the design and implementation of new platforms and services.

-Participate in platform upgrades, migrations, and patch management.

-Support security hardening and vulnerability remediation efforts.

-Collaborate with cross-functional teams to independently support business and technical projects.

Qualifications

Education

• Bachelor's Degree Computer Science or related field of study required
• Equivalent experience may be accepted in lieu of a degree

Licenses and Credentials

• Certified Epic Client Systems Administrator (ECSA)

Experience

• 5+ years of experience as a systems engineer or related position required
• Experience as a Epic Client Systems Administrator preferred
• Experience working in a large organization with change control policies and change tracking systems, i.e. ServiceNow is beneficial.
• Experience supporting a Healthcare organization is desired, but having experience supporting Epic Healthcare systems is optimal.

Knowledge, Skills and Abilities

• Proficient in administering enterprise systems and platforms.
• Solid understanding of networking concepts, firewalls, and load balancers.
• Solid understanding of data structure and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• Ability to analyze and independently troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.

Working Conditions

• Hybrid role with onsite work required; candidates should be flexible based on weekly or monthly business needs.
• Monday-Friday schedule during Eastern business hours.
• On remote workdays, employees must work from a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using Mass General Brigham-provided equipment.

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.