Active Directory Support Engineer

MassMutual • Wealth Management & Financial Advisors • Life Insurance & Annuities • 23 days ago

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Salary

≈ $12k – $31k per year (Estimated)

Location

In office (Hyderabad)

Seniority

Senior · 5+ years exp

Employment

Full-Time

First seen by Alion on Sep 24, 2026.

Overview

Company

Impact

Profile match

MassMutual

Living mutual has always been at the core of our human existence, and it's the principle that's guided us since our founding in 1851. It's not a concept we invented, but one we champion for the simple reason that people take it for granted today. While the world would have us strive for independence, the truth is when we depend on one another, we aren't just more secure - life is happier and more fulfilling.

massmutual.com • Washington • Hyderabad • Property & Casualty Insurance • Life Insurance & Annuities

Tech stack of MassMutual

Role Overview

We are looking for an experienced Active Directory & Entra Infrastructure Support Engineer to support and operate our on‑premises and cloud-based Active Directory environments, including Azure Entra ID and associated identity infrastructure.

This role is heavily operational in nature, focused on BAU support, production stability, incident remediation, upgrades, and platform hygiene, while partnering with security, application, and infrastructure teams.

The engineer will play a key role in ensuring availability, security, and performance of identity services across the enterprise.

Key Responsibilities

Active Directory & Entra Operations

Provide L2/L3 operational support for multiple on‑premises and cloud-based Active Directory environments
Support and manage Azure Entra ID tenants, hybrid identity setups, and supporting components
Perform daily operations including user, group, service account, and computer object management
Implement and manage Delegation Models, Group Policies, and role-based access controls to meet business requirements
Support directory integrations with enterprise and third‑party applications

Infrastructure Maintenance & Platform Health

Own technology currency and upgrades for:

AD Domain Controllers
Entra / Azure AD components
Supporting identity infrastructure

Perform patching, configuration changes, and infrastructure clean‑up
Monitor directory health, replication, authentication flows, and system logs
Conduct regular reviews and audits to ensure stability, compliance, and security posture
Participate in Disaster Recovery drills, including AD and identity infrastructure restoration

Incident Management & Troubleshooting

Act as a primary responder for identity‑related production incidents
Troubleshoot and resolve issues impacting:

Authentication
Authorization
Directory replication
Application integrations

Work closely with application teams, vendors, and platform teams to drive incident resolution
Support root cause analysis (RCA) and corrective action implementation
Participate in on‑call rotation, including evenings and weekends, as per operational requirements

Documentation & Process Support

Create and maintain operational runbooks, SOPs, and troubleshooting guides
Document standard changes, fixes, and known issues
Support audit requests and internal reviews related to identity platforms
Continuously improve operational processes and stability

Required Qualifications

Education & Experience

Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or equivalent experience
5+ years of hands‑on experience supporting:

Microsoft Active Directory
Azure / Entra ID
Microsoft server infrastructure

Experience working in enterprise IAM or infrastructure operations teams
Microsoft certifications (Active Directory, Azure, Identity) are a strong plus

Technical Skills

Strong hands‑on knowledge of:

Active Directory architecture, design, and operations
Azure Entra ID & hybrid identity concepts
Domain Controllers, trust relationships, DNS, replication

Experience with:

SSO and MFA integrations
IAM concepts and access governance
PowerShell scripting for automation and support

Familiarity with:

Cloud platforms (Azure primarily; AWS exposure is a plus)
Security standards (NIST, ISO 27001, PCI‑DSS)

Strong troubleshooting skills using Microsoft diagnostic tools

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