Information Technology Support Specialist

Mastek • IT Consulting & Digital Transformation • Enterprise Apps Implementation Partners • 4 days ago
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Location
In office (Tiruchirappalli)
Employment
Full-Time

First seen by Alion on Oct 22, 2026.

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Mastek

Mastek provides enterprise technology and digital transformation services. Its practices cover cloud applications, data engineering and public sector programmes. The company has a substantial presence in the United Kingdom government market.
mastek.com • HQ: Mumbai, India • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • 1001-5000 employees • Est. 1982
Tech stack of Mastek

Job Description: FMS L1 Support

• Working experience of IT Support –desktop, laptop setup, MS Office installation troubleshooting etc.

• Knowledge of windows server, active directory, MS Office application as well as TCP/IP, DNS and DHCP is desired.

• Knowledge of system upgrades and patches, Antivirus updates/issues ,resolving any software issues.

• Good IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices.

• Resolve end user IT incidents/requests raise by carrying out proper diagnosis/analysis.

• Basic Knowledge & troubleshooting basic network/LAN/WAN/Internet connectivity for systems.

• Knowledge of collaboration systems – Audio-Video system in meeting rooms, Handling & supporting projectors for end users.

• Accurately record, update, and document incident & requests using the IT service desk system.

• Co-ordinate with Asset management team & for allocation & de-allocation of assets to end users.

• Previous work-related experience in a customer service-related role required.

• Good communication skills, both oral and written

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