Director, Business Administration

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Role Purpose

The Director - Strategy & Planning supports the President of UK&I and the Division Leadership Team by translating strategy into clear priorities, strengthening execution discipline and enabling effective decision-making across the division. The role acts as a trusted advisor, connector and facilitator, ensuring senior leadership time is focused on the highest-value opportunities, risks and outcomes.

Key Responsibilities

Strategic Alignment and Execution

• Partner with the President and Division Leadership Team to translate strategic priorities into clear plans, actions and measurable outcomes.
• Drive high-priority strategic initiatives and cross-functional projects from conception to delivery, ensuring accountability, timely execution and visible impact.
• Monitor relevant market developments, identifying emerging risks, opportunities and implications for the division.

Leadership Team Operating Rhythm

• Own and continuously improve the Division Leadership Team’s operating cadence, ensuring meetings are purposeful, action-oriented and tied to business priorities.
• Lead the planning, design and facilitation of Leadership Team meetings, annual planning processes and strategy reviews.
• Track decisions, actions and follow-through to strengthen execution discipline and leadership alignment.

Executive Reporting, Briefings and Communications

• Own executive-level reporting, business updates, scorecards and leadership communications for internal and external audiences.
• Prepare briefing materials, talking points, meeting objectives and follow-up actions for executive client meetings, strategic customer engagements, industry events and speaking opportunities.
• Develop leadership communication strategies that increase transparency, connectivity and employee understanding of organisational priorities.

Data Strategy

• Ensure the division has a clear data strategy that equips the Division Leadership Team and broader teams with the data, analytics and insights needed to monitor market trends, understand customer performance and inform strategic decision-making.
• Drive alignment on divisional data priorities, working across relevant teams to strengthen the quality, accessibility and effective use of data and insights.

Commercial Strategy and Pricing

• Establish and oversee an effective market-level process for managing pricing proposals, working with Account Teams, Product Teams and Customer Economics to ensure proposals are robust, coordinated and progressed efficiently.
• Ensure the customer and Division P&L impacts of pricing proposals are clearly understood and that proposals are aligned with applicable regulatory requirements.
• Drive the UK&I commercial strategy, identifying and enabling opportunities to generate material, sustainable incremental revenue for the division.

People Leadership

• Provide people leadership for the Pricing & Commercial Strategy Manager and Data Strategy & Analytics Manager, setting clear direction, expectations and priorities.
• Support team effectiveness and development by coaching individuals, strengthening capability and creating clarity on ownership, deliverables and ways of working.
• Ensure the work of your direct reports is well connected to divisional priorities, leadership decision-making and the broader UK&I strategic agenda.

Culture and Ways of Working

• Foster a culture of collaboration, accountability, continuous improvement and proactive problem-solving across the division.

• Build strong relationships across senior stakeholders, business partners and cross-functional teams to enable effective alignment and delivery.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.