Business Systems Analyst (Contractor or Full-Time)

Position Summary:

The Business Systems Analyst (BSA) is responsible for configuration, maintenance, and user support of Mastery's academic and administrative data systems. The BSA ensures that systems effectively support the organization’s operational and analytic needs, while maintaining data accuracy and consistency. This role provides front-line user support, develops documentation, and delivers training to ensure correct and consistent system usage.

The BSA is a member of the Mastery Charter Network Support Team and reports to the Senior Director of Technology. The Technology department’s mission is to ensure consistent and effective delivery of information systems across the Mastery network.

Duties and Responsibilities:

• Provide front-line user support, including training and help-desk services.
• Maintain Mastery’s information systems (e.g., student information system, gradebooks, assessment platforms, HR, and IEP management software).
• Support the implementation and rollout of new systems and initiatives.
• Lead or assist with ongoing operational tasks, including student scheduling.
• Assist in producing recurring analyses, reports, and dashboards.
• Support data quality efforts by helping to develop and enforce data entry standards and protocols.
• Conduct regular quality assurance checks on data across Mastery’s information systems

Qualifications:

• Familiarity with database platforms such as MS Access and SQL Server.
• Strong analytical skills with exceptional attention to detail.
• Ability and motivation to troubleshoot issues and resolve user-reported problems.
• Experience with Microsoft Excel and a desire to expand Excel proficiency.
• Results-oriented, flexible, and committed to problem-solving.
• Passionate about contributing to high-quality educational experiences for students.
• Effective organizational and interpersonal communication skills.

Education and Experience:

• Degree in Science, Math, MIS or Computer Science or equivalent professional experience
• Experience working in a K-12 education environment and familiarity with K-12 software/databases is preferred.
• Prior experience providing front-line user support and training a plus but not required; strong desire to work with end users is essential.

Other Requirements:

• Ability to physically perform the essential duties of the role as outlined above, and to work in the environmental conditions required, such as traveling to network campuses, monitoring and interacting with students, in-person facilitation of trainings, etc;
• This role may require frequent travel between multiple locations. Reliable transportation is essential to fulfill job responsibilities.

Salary and Bonus Information:

• External candidates hired for this role are eligible for a $3,000 signing bonus!
• Data Analysts at Mastery can expect a starting salary between $68,000 - $81,000, based on education and experience, with opportunities for growth as your career progresses. Each offer is made in alignment with Mastery’s compensation philosophy and commitment to pay equity, ensuring fairness and consistency across our team.

Disclaimer:

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist Mastery’s Talent Acquisition Team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.