Service Design and Transition Manager

Our client, a public sector organisation within the public sector, is seeking a Service Design and Transition Manager to join its Service Architecture Design and Introduction function on a contract basis. The role will focus on designing and transitioning reliable, proportionate and affordable IT services that support business needs across multiple suppliers, platforms and support arrangements.

Key Responsibilities:

• Designing and documenting new IT services in line with business requirements and organisational standards
• Embedding service design and transition principles into technology projects
• Developing comprehensive service designs that incorporate Enterprise Services capabilities and external suppliers
• Ensuring suitable support arrangements are established before services transition into live operation
• Managing the safe and structured transition of projects into live service
• Working closely with project teams, service management functions and wider Enterprise Services teams
• Onboarding and coordinating third-party suppliers as part of service design and transition activity
• Contributing to service management standards, good practice and continual service improvement

Job Requirements:

• Experience of successfully delivering IT service design and transition
• Strong background in IT Service Management and ITIL-aligned service management practices
• Experience of service design and transition within medium to large organisations
• Ability to set expectations and manage internal and external stakeholders effectively
• Experience of onboarding and working with third-party suppliers
• Understanding of service integration across multiple suppliers, platforms and support arrangements
• Experience of Agile development methodologies is desirable
• Public sector experience and existing SC Clearance would be advantageous

If you are an experienced Service Design and Transition Manager with a strong IT Service Management background, apply now to contribute to the successful delivery and continual improvement of critical public sector technology services.