Analyst, IT – SCCM
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Team:
Analyst, IT - SCCM
Role Overview
We are seeking an Analyst, IT - SCCM to support Microsoft Endpoint Configuration Manager (MECM) in a global environment supporting 10,000+ Windows endpoints across 50+ sites.
This role focuses on the day-to-day administration and support of MECM, including application deployment, Windows imaging, patching, client health, and troubleshooting.
Our Windows devices operate in a Hybrid Entra ID Joined and MECM/Intune co-managed environment, so you'll also work closely with Intune and Endpoint Engineers to support devices across both platforms.
Key Responsibilities
Support day-to-day administration and maintenance of MECM.
Monitor MECM infrastructure, distribution points, deployments, and client health.
Troubleshoot and remediate common MECM client and deployment issues.
Support Windows imaging, task sequences, drivers, and new hardware models.
Package, test, and deploy Windows applications.
Support monthly Windows patching, Feature Updates, and compliance activities.
Assist with troubleshooting devices managed across both MECM and Intune.
Support Autopilot and modern provisioning activities alongside Intune Engineers.
Assist with vulnerability remediation and endpoint improvement initiatives.
Develop and maintain PowerShell scripts for automation and remediation.
Participate in testing, pilot deployments, platform upgrades, and endpoint projects.
Maintain technical documentation, runbooks, and knowledge articles.
Required Qualifications
2-4 years of experience with MECM/SCCM or similar endpoint management technologies.
Experience with Windows application deployment, imaging, or patching.
Working knowledge of Windows endpoint management and troubleshooting.
Familiarity with Active Directory and Microsoft Entra ID.
Basic to intermediate PowerShell scripting skills.
Strong troubleshooting, communication, and teamwork skills.
Preferred Qualifications
Exposure to Microsoft Intune and MECM co-management.
Familiarity with Hybrid Entra ID Joined devices and Windows Autopilot.
Experience with MECM collections, queries, reporting, or client remediation.
Familiarity with ServiceNow or enterprise change management.
Microsoft endpoint management training or certification.
Why This Role Matters
You'll be part of the Endpoint Engineering team responsible for keeping thousands of Windows devices reliable, patched, and ready for employees to use. You'll work alongside experienced MECM, Intune, and Endpoint Engineers while building deeper skills in endpoint management, automation, application delivery, imaging, and modern Windows provisioning.
What We’re Looking For:
- Demonstrated a growth mindset by staying curious and continuously learning, embracing challenges, and improving themselves.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
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