Retail Store Manager - Eko Cheras

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

To lead the Maxis Centre (Eko Cheras), focusing on delivering an unmatched customer experience. This role manages overall store performance, drives operational excellence, and develops the team to create a great service and high-performance culture.

1. Drive store performance to meet and exceed sales and service KPIs (e.g., revenue targets, customer satisfaction scores) by monitoring daily metrics, implementing action plans, and motivating the team to achieve monthly goals.

2. Lead, coach, and develop the store team through regular training sessions and performance reviews, fostering a positive culture that improves retention rates and individual target achievement.

3. Manage store operations including inventory control (stock levels, replenishment), cash handling (daily reconciliations), and compliance checks, ensuring zero discrepancies and smooth daily functioning.

4. Execute sales and service strategies by training staff on product demos and upselling techniques, enhancing customer experience scores and driving repeat visits and revenue growth.

5. Ensure adherence to company SOPs, security policies, and audit requirements through daily checklists and team briefings, achieving 100% compliance in all internal audits.

6. Create a customer-centric environment by gathering feedback via surveys and implementing quick fixes, resulting in improved Net Promoter Scores (NPS) and higher footfall.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance - regardless of ethnicity, gender, age, education, religion, nationality or physical ability.