Collections Operations Lead

Maya • Payment Processing & Gateways • Digital Banks & Neobanks • Bachelor's Degree • 18 days ago
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Salary
≈ $17k – $43k per year (Estimated)
Location
In office
Seniority
Staff · 2+ years exp

Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 8, 2026.

Overview
Company
Impact
Profile match

Maya

Maya, formerly PayMaya, is a Philippine digital financial services company operating a wallet and a digital bank. It provides payments, savings, credit and merchant acquiring for consumers and businesses. The company is part of the PLDT affiliated Voyager Innovations group.
maya.ph • HQ: Taguig, Philippines • Payment Processing & Gateways • Digital Banks & Neobanks • 1001-5000 employees • Est. 2007

What you will do:

  • Oversee the Teams day to day collection operations
  • Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
  • Work-force management
  • Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
  • Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
  • Prepare, Create reports based on teams deliverable and present to management
  • Monitor Collection Agency progress/ performance report
  • Daily and Weekly Meeting with Collection Agency
  • Ensures quality of service is being provided to the customers/clients
  • Ensures regulatory Collection policy and processes were being adhere to

What we are looking for:

  • BS degree holder on finance and business, and other related field
  • 2 years Work experience as Collection Team Lead or Supervisor
  • Experience on Lending Collection is a plus
  • Strong drive to achieve goals / targets
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