Installations Coordinator-Vuma

Job Description

Lead the team/contractor to ensure the process of Installations is carried out seamlessly and consistently across designated area. Guiding team throughout the customer experience journey including taking ownership of customer orders from date of booking to conclusion of the order.

• Continuous assessment and improvement of Installations Management department methods and procedures;
• Training and development of all Installations resources aligned with overall Vuma and installations target
• Manage customer order data integrity throughout the installations process
• Ensure good and accurate communication with the customer throughout the installations process.
• Identify and eliminate all risks before actual install date;
• Manage daily installations fall out to ensure a maximum rate of same day activations.

Job Requirements

Grade 12 or suitable equivalent

Fibre Optic certification or suitable equivalent

At least 2 years field experience in Fibre optics

At least 2 years Management experience in a similiar environment.