Salesforce Developer
Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Sep 29, 2026.
Responsibilities:
· Administer, configure and develop customized Salesforce and Sprinklr solutions, scripts and configuration files
· Gather business requirements and translate them into scalable CRM/CX solutions.
· Manage CRM enhancements, automation, workflows, integrations and system testing.
· Collaborate with Technology, Product, Data, Operations and vendors on CRM initiatives.
· Identify opportunities to automate manual processes and improve customer journeys.
· Support and continuously optimize self-service solutions to increase the self-service adoption and resolution rates.
· Develop dashboards and reports to monitor Customer Excellence and operational performance.
· Analyze customer and operational data to identify trends and improvement opportunities.
· Contribute to wider Customer Excellence projects and continuous improvement initiatives.
· Manage priorities, timelines and delivery of CRM projects
· Manage CRM user access throughout the employee lifecycle, including onboarding, role/profile assignment, access requirements, changes and offboarding.
Experience & Requirements:
- 5+ years of relevant experience in Salesforce development and scripting, understanding Sprinklr & Salesforce integrations points, tech stack with a technical background.
- Excellent English language skills are required (verbal & written), Arabic is a plus.
- Experience with A/B testing tools and techniques and Google Analytics.
- Excellent MS Office skills (Excel, PPT, Word, Visio, etc.).
- Experience in CRM automation like Salesforce, Sprinklr and API integration testing.
- Strong analytical skills and Big-data intelligence to build a robust reporting system for big operations.
- Excellent attention to detail with strong organizational skills.
- Experience in Customer Support process optimization and working in accordance with the given performance metrics within the function.