Specialist, Learning & Development Delivery

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Hamburger University Specialist supports the successful execution and delivery of Hamburger University learning experiences and represents the U.S. Learning & Development market through every interaction. This role helps ensure that HU classes, workshops, and related L&D engagements are delivered consistently, effectively, and aligned with HU brand standards, curriculum requirements, and organizational priorities. The position also serves as an HU ambassador to employees, licensees, suppliers, vendors, and internal partners.

The Specialist is expected to role model world-class hospitality and prioritize the learner experience, ensuring each engagement is meaningful, impactful, and reflective of the gold standard associated with Hamburger University.

Duties

Key Responsibilities

Responsibilities include, but are not limited to:

Learning Delivery and Program Execution

• Support the planning, preparation, execution, and delivery of all HU classes, workshops, and related Learning & Development engagements representing the U.S. L&D market.
• Provide classroom, virtual, and operational support before, during, and after learning experiences.
• Assist with the delivery of learning events for employees at all levels, in both classroom and virtual formats, to create a gold-standard HU experience.
• Partner with HU facilitators and the HU Lead to monitor the quality and effectiveness of HU programs, learning materials, and the overall learner experience.
• Anticipate learner, facilitator, technology, logistics, and operational needs to support seamless program delivery.
• Maintain attention to detail across enrollment, communications, materials, room readiness, technology, attendance, evaluations, and post-program follow-up.
• Provide support for before- and after-class activities, which may occasionally require work outside traditional business hours.

Learner Experience and Hospitality

• Role model world-class hospitality in every interaction with learners, facilitators, partners, visitors, vendors, and colleagues.
• Prioritize the learner experience when making decisions, resolving challenges, and coordinating program logistics.
• Help create an inclusive, welcoming, and engaging learning environment in which participants feel supported and valued.
• Ensure learning experiences are meaningful, impactful, professionally executed, and consistent with HU’s gold-standard expectations.
• Serve as a visible ambassador of Hamburger University for employees, licensees, suppliers, and other stakeholders

HU Standards and Curriculum Support

• Support the implementation of frameworks and guidelines established by the U.S. HU Lead, including HU brand standards and curriculum requirements.
• Promote consistency in the application of HU policies, standards, processes, and communications.
• Serve as an HU subject-matter resource by monitoring course effectiveness and collaborating with the HU Lead and HU facilitators to identify solutions and develop or enhance learning materials.
• Apply knowledge of adult learning, facilitation, presentation practices, curriculum development, and standardization to support effective learning delivery.

Stakeholder and Partner Collaboration

• Build effective working relationships with U.S. L&D partners, HU facilitators, market leads, vendors, Workplace Solutions, and other internal departments.
• Communicate clearly and proactively with stakeholders regarding program requirements, updates, risks, decisions, and changes.
• Collaborate across teams to coordinate resources, address operational needs, and support a consistent HU experience.
• Respond to changing priorities with composure, sound judgment, and a solution-oriented approach.
• Escalate risks appropriately while taking ownership of issues through resolution.

Work Schedule and On-Site Expectations

• Maintain an on-site presence at least three days per week.
• Work on-site more frequently when required to support HU classes, workshops, special events, or other L&D engagements.
• Maintain flexibility to work beyond traditional business hours when needed to support classroom preparation, learner arrival, facilitator readiness, program closeout, or other before- and after-class activities.
• Adapt schedules based on class calendars, learner needs, and business priorities.

Qualifications

Required Qualifications and Capabilities

• Highly organized, with demonstrated ability to manage multiple priorities, details, deadlines, and stakeholders.
• Self-starter with a proactive attitude and strong sense of ownership.
• Ability to anticipate needs, identify potential risks, and take appropriate action to prevent or minimize disruption.
• Demonstrated ability to meet deadlines and follow work through to completion.
• Strong collaboration and relationship-building skills.
• Excellent written and verbal communication skills.
• Ability to pivot quickly in response to unexpected changes or last-minute priorities.
• Ability to remain composed, focused, and solution-oriented through issue resolution.
• Strong attention to detail and commitment to quality.
• Demonstrated hospitality and learner-first mindset.
• Knowledge of facilitation, presentation practices, adult learning theory, curriculum development, and learning standardization.
• Ability to support learning experiences in both in-person and virtual environments.

Required Technical Skills

Proficiency or demonstrated working knowledge in:

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Teams
• Learning Management Systems, or LMS platforms
• Cvent

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $62,598.00 - $78,248.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.