Supervisor, Design Operations

Company Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

McDonald’s is proud to be one of the most recognized brands in the world, serving millions of customers daily across more than 100 countries. We continue to operate from a position of strength, guided by our values of inclusivity, service, integrity, community, and family. Joining McDonald’s means building a career with global impact.

The Global Experience Design (XD) team is part of Customer & Platform Products (CPP) within Global Technology. We design experiences that support customers and restaurant team members at scale, partnering closely with product, engineering, and research teams. This role reports to the Senior Manager, Design Operations.

Job Description

The Supervisor, Design Operations supports the Experience Design team by improving how design work gets done. This role focuses on operational execution, process improvement, platform support, and growing exposure to different Design Operations specialties and focus areas. You will work independently on scoped initiatives with guidance from Experience Design leaders.

Duties

Enable the Global Experience Design team by maintaining strong operational foundations and helping teams work effectively.

People

• Support onboarding and offboarding for full-time and contract XD team members, evolving documentation as business needs change.
• Plan and facilitate team routines, learning opportunities, and cultural initiatives.
• Draft and share routine team communications.

Process

• Apply design and operational frameworks to improve workflows.
• Identify operational gaps and friction points and recommend practical improvements.
• Own small- to medium-scope initiatives, including process updates, templates, playbooks, and internal programs.

Platform

• Maintain and improve knowledge management systems, including Confluence and shared libraries.
• Support design and research platforms by managing access and documenting best practices.

Qualifications

Successful candidates bring practical operating skills and the mindset to effectively support design teams at scale.

Hard Skills

• Bachelor’s degree in design, communication, HCI, applied social science, or a related field, or equivalent experience.
• 2-4 years of experience in design operations, research operations, product design, or a related role.
• Understanding of how design work happens across design, research, product, and engineering.
• Working knowledge of tools such as Figma, Confluence, UserTesting, and Dscout.
• Familiarity with AI tools and workflows that support administration, design, and knowledge management.
• Ability to manage priorities and deliver high-quality work with moderate oversight.
• Strong organizational, written, and verbal communication skills.

Behaviors & Mindsets

• Applies design thinking and user-centered methods to their work.
• Identifies gaps, connects dots across teams, and proposes practical solutions.
• Bias for action, translating direction into execution with strong follow-through.
• Seeks feedback, listens well, and continuously learns.
• Thinks in systems, understanding how tools, workflows, and behaviors connect and scale across the organization.

Compensation

Bonus Eligible: YES

Benefits Eligible: YES

Salary Range

The expected salary range for this role is 104,482 -130,602 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.