Supervisor, Learning & Development Delivery

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

Located at our Global Headquarters in Chicago, IL, the U.S. Learning & Development team is seeking a Hamburger University (HU) Facilitator to deliver high-quality, instructor-led learning experiences that support leadership development, job-specific capability building, and individual performance improvement.

The HU Facilitator serves as a key contributor to the design, delivery, and continuous improvement of learning programs that align with organizational priorities and drive business results. This role requires strong facilitation capability, the application of adult learning principles, and effective collaboration with cross-functional partners.

Duties

The following statements represent the essential functions of the role. Other duties may be assigned as needed.

Facilitation & Learning Delivery

• Facilitate instructor-led learning experiences for diverse audiences across multiple organizational levels in primarily classroom-based settings, with occasional virtual delivery.
• Apply adult learning principles to support effective knowledge transfer, skill development, and learner engagement.
• Utilize classroom technology and learning tools to enhance delivery and participant experience.
• Collaborate with co-facilitators, producers, and partners to deliver consistent, high-quality learning experiences.

Learning Excellence & Continuous Improvement

• Stay current on business initiatives, enterprise priorities, and learning resources to ensure relevance and impact.
• Participate in needs analysis and support the recommendation, design, and evaluation of learning or performance solutions.
• Support program evaluation and measurement efforts and implement improvements based on feedback and data.

Stakeholder & Partner Collaboration

• Represent Hamburger University and U.S. Learning & Development in a professional manner across the organization.
• Build and maintain effective working relationships with peers, leaders, field partners, vendors, and other stakeholders.
• Consult and collaborate with Field Training and Field Operations to support alignment and consistency.

Operational & Team Support

• Coordinate learning logistics in accordance with budget, timelines, and project requirements.
• Support department goals, initiatives, and cross-functional projects as assigned.
• Demonstrate adaptability, self-awareness, and openness to feedback.

Qualifications

• Demonstrated knowledge of and ability to apply adult learning principles in an instructor-led learning environment.
• Experience facilitating classroom-based learning for adult audiences.
• Strong verbal communication, presentation, and interpersonal skills.
• Ability to work effectively in a collaborative team environment and with cross-functional stakeholders.

Preferred Qualifications

• Bilingual Spanish strongly preferred, with the ability to facilitate learning or support learners in both English and Spanish. (Spanish proficiency will be evaluated during the interview process)
• Experience facilitating leadership development or performance-focused training programs.
• Experience supporting learning evaluation, measurement, or continuous improvement efforts.

Work Environment & Requirements

• This position is based at the Global Headquarters in Chicago, IL.
• Requires the ability to facilitate in a classroom setting for extended periods of time.
• Occasional travel or evening work may be required based on program needs

Compensation

Bonus Eligible: Yes

Long - Term Incentive: No

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $80,238.00 - $100,298.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.