Sr. SOM Operations Support Engineer

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role

McKesson is seeking a Sr. SOM Operations Support Engineer to help deliver highly reliable, scalable, and secure healthcare technology solutions. This role combines advanced quality engineering practices, production support expertise, service reliability engineering, and test automation leadership to improve customer outcomes and platform stability.

You will work across the software development lifecycle to ensure quality is built into every release while supporting incident response, observability, automation, and continuous service improvement initiatives. The ideal candidate brings a strong combination of testing expertise, operational excellence, and customer-centric thinking.

What You'll Do

• Lead quality engineering strategy across functional, integration, API, performance, and end-to-end testing initiatives.

• Drive test automation adoption and measure quality impact throughout the SDLC.

• Support incident triage, major incident management, root cause analysis (RCA), and post-incident improvements.

• Build and enhance observability, monitoring, and alerting solutions using tools such as Splunk, Dynatrace, AppDynamics, and Azure Monitor.

• Investigate application, integration, infrastructure, and performance issues to improve service reliability and availability.

• Partner with development, infrastructure, product, and support teams to ensure SLA/SLO compliance and operational excellence.

• Enable DevSecOps and CI/CD practices through automated quality gates, testing, and deployment validation.

• Lead customer-focused quality initiatives including Customer Journey Testing, UAT, Day-in-the-Life Testing, AI Testing, Digital Agent Testing, and Autonomous Testing.

Basic Requirements

• 7+ years of professional experience in Quality Engineering, Software Testing, Site Reliability Engineering, Application Support, or related technology roles.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.

• Experience leading enterprise test automation programs and validating quality outcomes across the SDLC.

• Hands-on experience with API testing, integration testing, system testing, and performance testing.

• Proven experience in incident management, production support, root cause analysis, and problem management.

• Experience working with CI/CD pipelines and Agile development environments.

• Strong troubleshooting, debugging, and application diagnostics capabilities.

• Excellent communication and collaboration skills with cross-functional teams.

Preferred Skills / Experience

• Experience with observability and monitoring platforms including Splunk, Dynatrace, AppDynamics, Azure Monitor, Grafana, or similar tools.

• Experience with Service Reliability Engineering (SRE) practices, reliability metrics, SLA/SLO management, and operational readiness.

• Knowledge of DevSecOps principles and automated testing within deployment pipelines.

• Experience with scripting and automation using Python, PowerShell, Shell, or similar languages.

• Understanding of Kubernetes, containers, cloud-native applications, and distributed systems.

• Experience supporting healthcare technology or regulated environments.

• Experience testing AI-enabled solutions, Digital Agents, Autonomous Workflows, or Generative AI applications.

• Experience leading customer experience initiatives including UAT, Customer Journey Testing, and Day-in-the-Life Testing.

Travel / Work Environment / Physical Requirements

• Primarily remote or hybrid work environment, based on business needs.

• Limited travel may be required for team meetings, planning sessions, or stakeholder engagements.

• Ability to work with extended screen time and participate in virtual collaboration sessions.

• Participation in incident response or escalation activities may occasionally be required outside standard business hours.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.