Access Coordinator - Remote

Job Purpose

The Access Coordinator is responsible for the support and coordination of access and maintenance for users to client systems and software.

Duties and Responsibilities

Support and coordinate access and maintenance for users to client systems and software’s

Troubleshoot user access to the systems when issues or problems arise

Provide new user access support to employees when needed

Provide administrative support to the various branches of our clients

Coordinate new user set up in all internal and external systems, including EMR, Practice Management Systems, payor websites, co-sourcing teams, etc.

Coordinate termination of users in all internal and external systems, including portal access

Provide weekly access/delays to management team

Conduct system access maintenance

Stay up-to-date with changes/updates from the client’s systems and educate the team to changes

Maintain portal training documents for the practice and patient handouts

Program/update phone system, extension, voicemail, forwarding and troubleshoot issues.

Document and track company systems and computer equipment support issues that you assist with to identify recurring issues or issues that are system wide.

Maintain a tracking list of new employees receiving access to client systems they are set up with

Assist with support requests tickets from the end users for access issues - this includes opening tickets and being the primary contact for the ticket as well as troubleshooting the issue and keeping managers/providers up to date on progress or next steps throughout the process 

Answer phones and triage calls appropriately

Provide coverage when needed

Other duties as assigned 

Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Understand and comply with Information Security and HIPAA policies and procedures at all times 

Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties 

Qualifications

High school diploma or equivalent required

2-3 years of relevant administrative support experience including answering calls experience

Administrative experience in Medical Office environment preferred

Medium to Advanced skill level in Microsoft Word, Excel and Outlook

Strong ethics and the ability to handle highly sensitive information with discretion and confidentiality

Ability to navigate the internet proficiently

Strong interpersonal skills, ability to communicate well at all levels of the organization 

Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses 

High level of integrity and dependability with a strong sense of urgency and results oriented  

Excellent written and verbal communication skills required 

Working Conditions

Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes. 

Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.

Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.

Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.