Picker策略运营 Picker Strategy Operations

岗位职责 / Responsibilities

负责 Picker 全链路战略规划与体系建设，主导拣选流程 SOP 的从零搭建与持续迭代，包括拣选标准、作业规范、异常处理流程、品质管控节点等，确保体系可复制、可扩展至 Hypermarket 及多业态场景，而非局限于单店层面的执行管理。

Responsible for the strategic planning and system-building of the entire Picker workflow, leading the development and continuous iteration of picking SOPs from scratch, including picking standards, operational procedures, exception handling protocols, and quality control checkpoints. Ensure the system is replicable and scalable across Hypermarket and multi-format scenarios, rather than limited to single-store execution management.

负责 3PL 合作的端到端管理，涵盖供应商筛选准入、服务协议与 SLA 谈判签订、定价合理性监控与分析、产能调配与冗余管理、合作绩效定期评估，后续需统筹管理数十家 3PL 公司，建立分层分级管理机制，确保履约产能稳定且成本结构合理。

Manage the end-to-end 3PL partnership lifecycle, covering vendor screening and onboarding, service agreement and SLA negotiation, pricing rationality monitoring and analysis, capacity allocation and redundancy management, and periodic performance reviews. Scale to manage dozens of 3PL companies, establishing a tiered management framework to ensure fulfillment capacity stability and reasonable cost structures.

主导 Picker 考核与治理体系的搭建，建立涵盖效率、质量、准时、满意度等多维度的核心 KPI 框架，制定明确的预警机制、整改流程、清退标准与执行路径，同时建立 3PL 层面的扣款机制与奖惩制度，将制度固化并形成可执行的运营手册。

Lead the design and implementation of the Picker performance and governance system, building a multi-dimensional core KPI framework covering efficiency, quality, on-time performance, and satisfaction. Establish clear warning mechanisms, rectification processes, termination standards and execution paths, and formulate 3PL-level penalty mechanisms and incentive systems. Codify these into executable operational manuals.

负责 Picker 定价策略的制定与优化，基于履约成本结构、市场竞争水平、商家需求与产能供需关系等多维因素，建立科学的定价模型，对 3PL 报价进行合理性分析与审核，确保定价既有竞争力又可持续。

Formulate and optimize Picker pricing strategies based on multi-dimensional factors including fulfillment cost structures, market competition, merchant demands, and capacity supply-demand dynamics. Build a scientific pricing model, and conduct rationality analysis and review of 3PL quotations to ensure pricing is both competitive and sustainable.

搭建并持续优化履约全链路核心指标监控体系，覆盖从用户下单→商家接单→商品拣选→打包→配送→送达→售后的完整链路，包括订单取消率、准时率、缺货率、完单率、退款率、用户/商家满意度、投诉率等，建立异常自动识别与闭环解决机制。

Establish and continuously optimize the core KPI monitoring system for the end-to-end fulfillment process, covering the complete chain from user ordering → merchant accepting order → item picking → packaging → delivery → delivery confirmation → after-sales service, including order cancellation rate, on-time rate, stock-out rate, completion rate, refund rate, user/merchant satisfaction, complaint rate, etc. Build automated anomaly identification and closed-loop resolution mechanisms.

重点协同客服部门与配送部门，建立跨部门协同机制：对接客服团队推动客诉问题分类与根因分析，协同配送团队优化配送时效与履约效率，确保端到端用户体验达标。定期组织巡店与一线调研，深入 Hypermarket 及 Dark Store 识别履约流程问题并推动优化落地。

Collaborate closely with Customer Service and Delivery departments to establish cross-departmental coordination mechanisms: interface with customer service teams to drive issue classification and root cause analysis, collaborate with delivery teams to optimize delivery timeliness and fulfillment efficiency, ensuring end-to-end user experience standards are met. Regularly organize store inspections and frontline research, visiting Hypermarkets and Dark Stores to identify fulfillment process issues and drive optimization implementation.

任职要求 / Requirements

具备 5 年以上零售/电商履约运营或供应链管理经验，有从零搭建运营体系或 SOP 的实操经验，能清晰区分并适应 Hypermarket 与 Dark Store 不同业态的履约逻辑差异。

5+ years of experience in retail/e-commerce fulfillment operations or supply chain management, with hands-on experience in building operational systems or SOPs from scratch. Ability to clearly differentiate and adapt to the different fulfillment logics of Hypermarket versus Dark Store formats.

具备 3PL 供应商管理经验，包括但不限于合同谈判、SLA 制定、绩效评估、产能规划与成本分析，有管理多供应商（10 家以上）并行运营经验者优先。

Experience in 3PL vendor management, including but not limited to contract negotiation, SLA formulation, performance evaluation, capacity planning, and cost analysis. Experience managing multiple vendors (10+) in parallel operations is preferred.

具备数据驱动的决策能力，能独立设计 KPI 框架与考核制度，有将指标体系落地为可执行管理制度（预警、清退、扣款等）的实际经验。

Data-driven decision-making capability, with the ability to independently design KPI frameworks and assessment systems, and practical experience in translating metric systems into executable governance mechanisms (warnings, terminations, penalties, etc.).

具备跨部门协同与推动能力，能高效对接客服、配送、产品、技术等团队，推动复杂问题的闭环解决。

Strong cross-departmental collaboration and driving capability, able to efficiently coordinate with customer service, delivery, product, and technology teams to drive closed-loop resolution of complex issues.

具备一线履约人员管理经验，有 Picker、Rider 或 Driver 管理背景均可，核心要求是具备对一线履约人员的大规模团队管理思路与体系化治理能力，而非仅限单店或小团队的人员调度。

Experience in managing frontline fulfillment personnel, with a background in managing Pickers, Raiders, or Drivers all acceptable. The core requirement is the ability to manage large-scale frontline teams with a systematic governance approach, rather than being limited to single-store or small-team personnel scheduling.

岗位亮点 / Highlights

从零到一参与业务，一起创造海外闪购的星辰大海

Join us to construct the overseas Grocery business from zero to one, and sail toward the boundless prospects of our business future together.