POS Operations Support Coordinator

Mellon Group • Data & Analytics • Information Technology • Bachelor's Degree • 6 months ago
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Salary
≈ $16k – $38k per year (Estimated)
Location
In office (Piraeus)
Employment
Full-Time
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Mellon Group

Mellon Group is a Greek technology company founded in 1990 and based in Athens. It provides card personalisation, payment terminals and field services for financial institutions. The group operates in more than a dozen countries.
mellongroup.com • HQ: Athens, Greece • Sales & Marketing • Information Technology • Data & Analytics • 5000+ employees • Est. 1990

Mellon Technologies, the parent company of Mellon Group, is a leading provider in electronic transactions, telephone customer service, and business process outsourcing. Specializing in innovative Point of Sale (POS) solutions, we are committed to delivering reliable products and high-quality services to our clients.

We are looking for a POS Operations Support Coordinator to support the daily operations of our POS Service team.

The role focuses on ensuring smooth processes, monitoring performance, and driving continuous improvement.

Key Responsibilities:

  • Monitor daily operations and resolve issues promptly
  • Ensure SLA compliance and track performance metrics
  • Analyze data and recommend process improvements
  • Coordinate and communicate across teams
  • Handle escalations and ensure timely resolution
  • Support internal communication and team efficiency

Requirements

  • Bachelor’s degree in Engineering, IT, Business, or related field
  • 2-4 years of experience in operations or service coordination
  • Strong analytical and organizational skills
  • Excellent communication skills
  • Proficiency in Microsoft Office (BI/reporting tools are a plus)

Benefits

  • Competitive salary
  • Health insurance
  • Training and development opportunities
  • Dynamic work environment
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