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Salary
$23k – $59k per year (Estimated)
Location
Remote (Bulgaria)
Employment
Full-Time
Overview
Company
Impact
Profile match
Mercier Consultancy Group is a recruitment and business process outsourcing staffing firm based in Athens, Greece, that sources multilingual customer support talent for outsourced service centres and the brands they serve. It places Dutch, German, French and other language speakers in on-site roles in Athens and Sofia, Bulgaria, and in remote roles across Greece, on programmes supporting clients such as Booking.com, PayPal, Zalando, Dyson, Miele, Mercedes-Benz and Pandora. Its openings are for language-specific customer experts, customer support and CX specialists, reservations agents, social media content moderators and generative AI trust and safety specialists.

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into specialized roles, including coveted Portuguese-speaking jobs within the fast-paced social media sector.

Job Overview

We are currently seeking a meticulous professional to join our client's team as a Portuguese Speaking Digital Trust and Safety Analyst position in Bulgaria. In this vital role, you will be responsible for upholding community standards and ensuring user safety across one of the world's most influential social media platforms, making it an excellent opportunity among the growing selection of jobs in Bulgaria.

Key Responsibilities

  • Review and moderate content reported on social media platforms to ensure compliance with community safety guidelines.
  • Identify, analyze, and mitigate potential risks and digital safety threats to maintain a secure online environment.
  • Maintain a high level of accuracy while handling complex reports in Portuguese and English.
  • Stay updated on evolving social media safety policies, regional trends, and platform-specific content standards.
  • Collaborate with international teams to share insights and improve moderation workflows.
  • Handle sensitive information with the utmost discretion, following all privacy and security protocols required by the industry.
  • Contribute to the continuous improvement of the Portuguese Speaking Digital Trust and Safety Analyst position in Bulgaria through proactive feedback.

Requirements

  • Native or fluent Portuguese (spoken and written).
  • Professional proficiency in English to communicate within our global team.
  • Valid EU passport (mandatory) for seamless transition to our Bulgaria operations.
  • Strong analytical mindset with a keen eye for detail and identifying patterns.
  • Previous experience in content moderation, trust and safety, or a similar social media industry role is highly preferred.
  • Ability to remain resilient and objective when navigating challenging online content.

Benefits

What We Offer

  • Competitive Monthly Salary
  • Fully Paid Training
  • Health Insurance
  • Fully Paid Relocation Package (flight, transfer, hotel)
  • Monthly Performance Bonus
  • A vibrant international work culture in one of the most exciting hubs for jobs in Bulgaria
  • And Much More...

Life in Bulgaria

Bulgaria offers an exceptional quality of life, blending historic European charm with a modern, burgeoning tech scene. Professionals moving to the region for jobs in Bulgaria will find themselves surrounded by breathtaking mountain ranges, a beautiful Black Sea coastline, and a rich culinary culture that delights the senses. Living in Bulgaria provides a perfect balance of affordability and a high standard of living, making it a top destination for ambitious individuals.

The relocation process to Bulgaria is seamless, thanks to our comprehensive support system. Whether you are exploring the vibrant nightlife of Sofia or enjoying the relaxed local lifestyle, you will find that Bulgaria is a welcoming home for international talent. We are proud to facilitate your transition to this beautiful country as you embark on this exciting career chapter.

How to Apply

If you are ready to advance your career as a Portuguese Speaking Digital Trust and Safety Analyst in Bulgaria, we encourage you to submit your application today. Join us at Mercier Consultancy Group and take the next step in your professional journey. Click "Apply Now" to start your adventure.

Best regards,

The Recruitment Team at Mercier Consultancy Group

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