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Salary
$36k – $85k per year (Estimated)
Location
Remote (Bulgaria)
Employment
Full-Time
Overview
Company
Impact
Profile match
Mercier Consultancy Group is a recruitment and business process outsourcing staffing firm based in Athens, Greece, that sources multilingual customer support talent for outsourced service centres and the brands they serve. It places Dutch, German, French and other language speakers in on-site roles in Athens and Sofia, Bulgaria, and in remote roles across Greece, on programmes supporting clients such as Booking.com, PayPal, Zalando, Dyson, Miele, Mercedes-Benz and Pandora. Its openings are for language-specific customer experts, customer support and CX specialists, reservations agents, social media content moderators and generative AI trust and safety specialists.

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. As a leader in the global staffing sector, we pride ourselves on facilitating career-defining opportunities within the vibrant Customer Support Services landscape.

Job Overview

We are currently seeking a dynamic professional for a Spanish Speaking B2B Solutions Consultant position in Bulgaria. This role is a fantastic opportunity to join one of the most exciting Spanish-speaking jobs in the region, offering a sophisticated work environment focused on providing high-end customer support services to an international client base.

Key Responsibilities

  • Manage and resolve complex B2B client inquiries through professional communication channels.
  • Provide expert consultation on service offerings to ensure optimal client satisfaction.
  • Maintain high service level standards within the competitive Customer Support Services industry.
  • Collaborate with cross-functional teams to streamline business processes and solution delivery.
  • Document all interactions accurately within our CRM to ensure seamless service continuity.
  • Identify opportunities to improve service efficiency and contribute to team performance goals.
  • Uphold the premium brand identity of our partners through every client touchpoint.

Requirements

  • Native or fluent Spanish (spoken and written).
  • Valid EU passport (mandatory).
  • Professional proficiency in English to collaborate with an international team.
  • Proven experience in a B2B or customer-facing environment.
  • Strong problem-solving skills and a passion for the Customer Support Services sector.
  • Availability to relocate to Sofia for this Spanish Speaking B2B Solutions Consultant position in Bulgaria.

Benefits

What We Offer

  • Competitive Monthly Salary.
  • Fully Paid Training programs to ensure your success.
  • Comprehensive Health Insurance coverage.
  • Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move for these jobs in Bulgaria.
  • Attractive Monthly Performance Bonus.
  • Excellent professional development prospects in a thriving international environment.
  • And Much More...

Life in Bulgaria

Choosing to pursue one of our Spanish-speaking jobs in Sofia, Bulgaria, means embracing a culture that perfectly blends historical charm with a modern, fast-growing economy. Bulgaria is renowned for its hospitable people, diverse landscapes, and a vibrant social scene that keeps life exciting.

With a low cost of living and high quality of life, professionals in Bulgaria enjoy unparalleled comfort. Whether you are relocating for the career growth or the Mediterranean-influenced lifestyle, Bulgaria offers a unique experience. We invite you to join our growing team in this beautiful nation and see why so many choose to call Bulgaria home.

How to Apply

Are you ready to take the next step in your career with the Spanish Speaking B2B Solutions Consultant position in Bulgaria? Apply Now and let our experts at Mercier Consultancy Group guide you through the process. We look forward to hearing from you!

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