Associate Director, Operations/Service Platform Lead - Hybrid

Job Description

Job Responsibilities:

• Work with cross functional teams to define platform management principles.
• Bring agile mindset to the teams for faster delivery, high integrity, and quality standards.
• Proactively engage with teams to drive solutions for blockers, risks, and issues on all programs.
• Track and manage portfolio program and projects.
• Define metrics and KPI’s aligned with organization’s strategic goals.
• Develop joint OKRs with partner organizations to ensure successful collaboration.
• Make effective decisions when presented with options.
• Communicate with leadership team to ensure project priorities are in alignment with organizational goals.
• Bring fresh perspective to streamline existing processes.
• Develop and deliver training to drive change management partnering with cross functional team and learning organization.
• Build and foster close working relationship with clinical trial teams to better understand changing business requirements and thereby able to better manage issues and mitigate risks to the platform.
• Manage effective stakeholder communications on issues and disruptions.
• Experience in a lead role executing/overseeing complex projects or organizational improvement initiatives preferred.
• Broad understanding of drug development -safety, clinical trials, trial design, data management, trial operations, regulatory, privacy, ICH, and GCP preferred.
• Strategic thinker with a proven track record in translating business strategies into clearly defined implementation roadmaps.
• Project Management experience is desirable.
• Critical thinker.
• Demonstrated success in defining and executing high-impact technology and innovation road maps.
• Proven track record in leading large cross-functional initiatives focusing on business benefit outcomes and faster business adoption.
• Must have strong networking and relationship-building skills.
• Demonstrates the courage to assume personal accountability in challenging situations.
• Must have excellent oral and written communications skills - able to present information confidentially and effectively to leadership, peers, and team.
• Ability to influence without authority and successfully manage business stakeholders.
• Prior exposure to or demonstrated the use of design thinking and SDLC methodologies is desirable.

Education Required:

• B.A or B.S Degree , preferably in mathematics, science, a health care related discipline or computer science

Job Qualifications:

• Excellent Problem-Solving and Analytical Skills
• Excellent Communication and Organizational Skills
• Strong Technical Background In Operations Service Or Platform Management
• Proven Ability to Work Independently
• Knowledge of our company Systems and Services
• Experience Managing Multiple Projects Simultaneously
• Ability To Effectively Prioritize Tasks and Manage Time
• Proficient In Relevant Software and Technologies

Required Skills:

• Documentation
• Quality Assurance
• Process Improvement
• Project Management
• Training
• Troubleshooting
• Communication
• Technical Support
• Leadership
• Analytical
• Problem-Solving
• Resource Allocation
• Strategic
• System Maintenance
• Service Delivery

Soft Skills:

• Communication
• Leadership
• Time Management
• Interpersonal Skills
• Creativity
• Organization
• Critical Thinking
• Teamwork
• Adaptability
• Problem-Solving

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Required Skills:

Preferred Skills:

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US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. Asa federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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