Specialist, Technical Product Management

Job Description

Position Summary

Our Company's Enterprise IT organization is assisting with establishing a digitally enabled and connected Enterprise Resilience Center (ERC) to strengthen enterprise-wide risk monitoring, assessment, and crisis response capabilities. The ERC will support a 24x7 operating model designed to provide a common operating picture across the enterprise, integrate real-time risk intelligence and horizon scanning, and enable rapid escalation and coordinated response when events occur.

The Business Analyst will help define and document the business processes, workflows, requirements, and operational needs that support the center’s technology and operating model. This role will report to the Security Product Line Lead (PLL) within the Enterprise IT Legal, Compliance & Security Value Team and will partner closely with business stakeholders for this initiative that include Global Security & Aviation Group (GSAG), which will primarily manage the ERC, as well as our Company's Enterprise Strategy Office. The Business Analyst will also work across IT, resilience stakeholders, and external vendors to gather and analyze information, support process development, and ensure that the ERC’s people, process, technology, and governance components are well integrated.

Responsibilities

• Gather, analyze, and document business requirements, workflows, use cases, and process maps for ERC capabilities, including SDLC documentation, user stories, acceptance criteria, and support for test case development and execution.

• Translate business and operational needs into clear, actionable requirements for technology and implementation teams.

• Support development of operating procedures, escalation workflows, and process documentation for a 24x7 monitoring environment.

• Partner with GSAG, our Company's Enterprise Strategy Office, and other stakeholders to define future-state processes supporting risk sensing, event monitoring, assessment, and crisis response.

• Facilitate meetings and working sessions to align business, technical, and operational stakeholders, and capture notes, action items, and follow-up.

• Support mapping of data sources, system dependencies, and integrations needed to create a common operating picture.

• Assist in identifying gaps, risks, and opportunities for process improvement and operational efficiency.

• Contribute to testing and user acceptance activities; design, develop, and deliver training programs and enablement materials to support both the onboarding of new users and the ongoing skill development of existing users on live ERC technologies.

• Help track action items, decisions, dependencies, and issues across workstreams.

• Support development of metrics, reporting, and performance tracking for ERC processes and capabilities.

• Partner with the Product Manager, project leads, and technical teams to ensure requirements are implemented effectively.

• Design, maintain, and oversee the ongoing training strategy and enablement materials for both onboarding new users and upskilling existing users on production ERC technologies.

• Support ongoing process refinement and continuous improvement after launch.

Qualifications

Required

• HS required.

• 3+ years of experience in business analysis, process improvement, technology delivery, or related roles.

• Experience gathering and documenting business requirements and process workflows.

• Strong analytical, problem-solving, and organizational skills.

• Strong communication and facilitation skills with the ability to work across stakeholder groups.

• Experience supporting technology projects, process design, or operational readiness activities.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Proven ability to facilitate technical walk-throughs or conduct training sessions for end-users.

• Familiarity with SDLC documentation practices.

Preferred

• Experience in resilience, risk management, security operations, crisis management, or command center environments.

• Familiarity with incident management, escalation workflows, or monitoring operations.

• Experience supporting system implementations, data integration efforts, or digital workflow design.

• Experience creating user manuals, workflow guides, or self-service training content for enterprise applications.

• Familiarity with Agile/Scrum methodologies.

• Experience working in a global, matrixed, or highly regulated organization.

• Familiarity with documentation tools, process modeling, and requirements management practices.

• Bachelor’s degree in business, Information Systems, Operations, or a related field.

Competencies

• Business and process analysis

• Requirements gathering and documentation

• Stakeholder collaboration

• Analytical thinking

• Attention to detail

• Organizational skills

• Effective communication

• Adaptability

• Problem solving

• Follow-through and accountability

• Curiosity and willingness to learn

• Initiative

• Ability to take direction and grow into greater independence

• User enablement and facilitation

• Instructional document design

• Empathy for end-user experience

Why This Role Matters

The ERC is being designed to enhance our Company's ability to identify risk earlier, respond faster, and coordinate more effectively across the enterprise. The Business Analyst will help ensure that the operational model, workflows, and technology requirements are well defined and implemented in a way that supports a resilient, scalable, and sustainable capability.

Required Skills:

Preferred Skills:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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