CRA Manager

Job Description

We are currently looking for a

CRA Manager

This role will be key to ensure strong monitoring in our clinical trials. Under the oversight of the CRD, the person is responsible to manage a team of 6-14 CRAs and to ensure excellent study and site performance with strict adherence to local regulations, company SOPs and ICH GCP. As line manager the role is critical to continuously develop key talents by providing training, support and mentoring to the CRAs and properly manage situation of low or non-performance.

Responsibilities

• Work allocation, staff development and performance appraisal.
• Provides input for capacity planning, including reporting of current manpower and forecasting of CRA capacity and needs, to provide efficient use of resources.
• Work with CRAs, PLMS and other functions to ensure consistency of processes and protocol implementation across the country, to reduce variability and provide predictability.
• Interacts with sites as needed to resolve site or CRA operational issues to meet commitments in a timely manner in coordination with the study CRM.
• Attend local Investigator Meetings if requested to.
• Interface with GCTO partners on clinical trial execution.
• Escalates site performance issues to CRM and Clinical Research Director CRD.
• Manage CRA - career development, performance reviews, etc., including addressing low performance situations, and taking appropriate actions.
• Support and resolve escalation of issues from CRAs.
• Liaise with local HR and finance functions as required.
• Contribute to HQ capacity/resource planning activities to ensure efficient allocation of resources and work. Manage local conflicts between resource and work.
• Provides training, support and mentoring to the CRA to ensure continuous development.
• Ensures CRA compliance to corporate policies, procedures and quality standard.

Qualifications

• Bachelor’s degree in Science required; advanced degree in a relevant scientific or healthcare field preferred.
• 8-10 years of professional experience, and a minimum of 5 years’ experience in Clinical Research.
• Fluent in both Greek and English.
• Strong working knowledge of ICH/GCP regulations and Good Documentation Practices.
• Proven leadership, people management, and team management experience is preferred.
• Excellent interpersonal, communication, conflict management, and relationship-building skills with internal and external stakeholders.
• Strong critical thinking, risk-based decision-making, and accountability within delegated authority.
• Demonstrated ability to manage change, drive continuous improvement, and maintain quality and compliance.
• Highly organized with strong time management, project management, and operational coordination skills.
• Digitally proficient, with experience using clinical systems, monitoring tools, dashboards, analytics, and approved AI-enabled tools.
• Risk based decision making and leadership, critical thinking, change management, accountability and decision rights as these will be critical for the candidate’s selection.

We offer an attractive compensation package, outstanding benefits, and an exciting work environment with varied tasks in an international environment.

Additional location(s) Compensation Information:

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.