Senior Specialist, Technical Product Management, Risk & Compliance

Job Description

The Opportunity

Join a global biopharma company with a 130-year legacy and mission to achieve new milestones in healthcare. Be part of technology driven, data-led organization supporting a diversified portfolio of medicines, vaccines and animal health products. Work alongside passionate teams that use data, analytics and insights to drive decisions, and tackle some of the world’s greatest health threats.

Our Technology Centers are globally distributed hubs that enable our digital transformation and business outcomes across IT. Each Tech Center is supported by a focused group of leaders who invest in the well-being of our people and work together across locations to optimize global connections and continuously share and improve best practices.

This role is based at our Hyderabad Tech Center and follows a hybrid working model (3 days onsite, 2 days remote). Candidates are expected to reside within commuting distance of the Hyderabad office.

Role Overview

We are seeking a highly skilled and experienced Senior ServiceNow Risk and Compliance expert to join our Risk CoE Technology Enablement team. In this role you will help architect solutions leveraging the ServiceNow platform and IRM capabilities to best enable IT risk and compliance processes supporting the entire company. You will play a critical role as a facilitator bridging multiple business stakeholders, technology teams and our users, driving development of high-quality, enterprise solutions to meet our organization's risk management and compliance needs.

What will you do in this role

• Drive product strategy and high-level roadmap for our IRM based capabilities, aligned with our IT strategy and optimized for value delivery and user experience
• Collaborate across the ServiceNow platform team, IT Risk, GRC functions and other stakeholders to understand business needs to drive effective and sustainable solutions

• Drive “out of the box” implementation strategies to minimize technical debt while ensuring needs are met across multiple business areas.

• Define and govern execution standards, runbooks, and success criteria

• Proactively identify execution risks, dependencies, and constraints, and drive mitigation strategies before service impact occurs.

• Make data-driven product decisions aligned with strategy, value delivery, and user experience to optimize our risk and compliance workflows in ServiceNow.

• Manage product metrics and performance, identifying opportunities for improvement and measuring business outcomes.

• Ensure compliance with financial regulations, internal controls, and data governance requirements.

• Ensure squad follows consistent, required process of conducting thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy.

• Support development of custom reports, performance analytics, and executive dashboards in to provide real-time insights into service performance and key metrics.

• Stay up to date with the latest ServiceNow features, tools, and best practices to allow us to proactively leverage the latest technology to optimize our processes

What Should you have

• Bachelors’ degree in Information Technology, Computer Science, Finance or Business
• 8+ years of experience with relevant enterprise platform implementations (e.g. ServiceNow)

Primary skills (must-have)

• Proven experience in technical product management and in leading medium to large-scale initiatives.
• Experience defining product KPIs, business cases, and benefit/ROI measures.
• Demonstrated delivery of at least 2-3 enterprise ServiceNow IRM /GRC implementations from design through deployment and support.
• Strong strategic thinking and problem-solving skills, with the ability to translate business needs into sustainable solutions.
• Experience in system design and technical solutioning, with the ability to align solutions to business requirements.
• Demonstrated ability to work under pressure, meet deadlines, and maintain accountability for outcomes.
• Strong track record of managing stakeholder relationships, including executive and cross-functional stakeholders in a matrix environment.
• Excellent communication and interpersonal skills, with the ability to connect technical and non-technical audiences.
• Strong analytical skills and attention to detail.
• High levels of ownership, teamwork, and organizational discipline.
• Experience working in Agile environments.
• Familiarity with Jira and collaboration tools such as Confluence, Mural, and MS Teams.

Secondary skills (nice to have)

• Deep understanding of risk and compliance frameworks (ISO 27001, SOC 2, NIST CSF/800-53, SOX, PCI DSS, HIPAA).

• Experience with Generative and Agentic AI

• Experience working in pharmaceutical, life sciences, or other regulated industries

• Experience in asset management or related data/process governance activities.

• Exposure to financial systems, reporting, or planning applications.

• Experience working in a global environment across multiple regions or time zones.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.

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Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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