Specialist, ServiceNow CMDB/CSDM Data Architect

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking a motivated and technically skilled ServiceNow CMDB/CSDM Data Architect(R2) to support the design, implementation, governance, and continuous improvement of the enterprise CMDB/CSDM.

The ideal candidate should have hands-on experience in Administration and implementation of CMDB/CSDM,Discovery, CMDB data quality, and integration onboarding.

The resource will work closely with CMDB Architects, Infrastructure Teams, Cloud Teams, Application Owners, and Platform Engineers to maintain accurate and reliable Configuration Management data.

Key Responsibilities:

CMDB & CSDM Architecture & Governance

• Maintain CMDB data models, CI class hierarchies, relationships, and lifecycle management processes.

• Support CMDB governance activities, foundation data management, and onboarding of new applications and services.

• Support the implementation and adoption of CSDM across Business Applications, Application Services, Technical Services, and Infrastructure Services.

• Assist with CMDB audits, compliance reviews, and remediation initiatives.

Discovery & Integrations

• Assist with Identification & Reconciliation (IRE) configuration and data source governance.

• Configure, monitor, and troubleshoot ServiceNow Discovery, MID Servers, and Service Mapping.

• Support onboarding and maintenance of CMDB integrations such as AWS, Azure, SCCM, Qualys, Wiz, Armis, Nozomi, and other data sources.

• Troubleshoot discovery, reconciliation, and CI population issues.

Data Quality & CMDB Health

• Monitor and improve CMDB Health focusing on Completeness, Correctness, Compliance, and Data Freshness.

• Investigate and remediate duplicate, stale, orphaned, and incorrectly classified CIs.

• Support Data Certification, Data Attestation, and data quality improvement initiatives.

• Perform root cause analysis and implement corrective actions for CMDB data issues.

Experience Required:

5-7 Years of Overall IT Experience

Mandatory Experience

• Minimum 3-5 years of hands-on ServiceNow experience.

• Minimum 3+ years of experience supporting CMDB, CSDM, ITOM Discovery, and ServiceNow platform administration.

• Working knowledge of CMDB Data Architecture, CI lifecycle management, and data governance concepts.

• Experience supporting CMDB integrations and onboarding new data sources.

• Good understanding of ITSM processes and ServiceNow platform capabilities.

Required technical skills:

ServiceNow CMDB & CSDM

• CMDB Architecture & Governance

• Common Service Data Model (CSDM)

• ITOM Discovery & Service Mapping

• Identification & Reconciliation Engine (IRE)

• CMDB Health & Data Certification

• Service Graph Connectors & Integrations

• MID Server Administration

• REST/SOAP APIs and Integration Hub

Data Governance & Quality

• CI Lifecycle & Relationship Management

• Foundation Data Governance

• CMDB Data Quality Management

• Source Reconciliation & Data Ownership

• Duplicate CI Remediation

Infrastructure & Cloud Knowledge

• knowledge of:

• Windows & Linux Servers

• Network Devices & Databases

• AWS & Azure Cloud Platform.

Mandatory Certifications:

The candidate must possess the following active ServiceNow certifications:

• CSA - Certified System Administrator

• Certified Implementation Specialist - Data Foundations (CMDB & CSDM)

Preferred Certifications:

• Certified Implementation Specialist - Discovery

• CAD - Certified Application Developer

• ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM)

Soft Skills:

• Strong analytical and troubleshooting skills.

• Good communication and stakeholder interaction capabilities.

• Ability to work in a global and cross-functional environment.

• Strong documentation and knowledge-sharing mindset.

• Eagerness to learn and grow in CMDB Architecture and ITOM domains.

• Ability to work independently while collaborating effectively with team members.

Key Success Factors:

• Strong understanding of CMDB and CSDM fundamentals.

• Ability to troubleshoot Discovery, CMDB, and Integration issues.

• Experience supporting enterprise CMDB environments.

• Capability to work with infrastructure, cloud, application, and security teams.

• Ability to improve CMDB data quality through governance and remediation initiatives.

• Demonstrated interest in growing into a CMDB/CSDM Architect role.

Who we are:

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for:

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.

Required Skills:

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

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Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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