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Field Operations Specialist

Mercury • Biotechnology • Transportation & Logistics • 2 years ago
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Salary
≈ $46k – $96k per year (Estimated)
Location
In office (Boston)
Seniority
Junior · 1+ year exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 26, 2026. First seen by Alion on Jan 29, 2024. Mercury scores B on the Alion truth index.

Overview
Company
Impact
Profile match

Mercury

Mercury is a global life-science logistics partner, trusted for more than 40 years to move the world's most time- and temperature-critical materials. We design GDP-compliant, end-to-end solutions for: • Cell & gene-therapy materials and clinical-trial drugs • Biological samples, human organs and tissue • Medical devices, diagnostics and research instruments DIFFERENTIATORS Dedicated 24/7/365 Customer Squads - named logistics experts who know your study or product line and act in minutes, not hours Mercury Portal - one log-in for real-time GPS & temperature visibility, automated customs paperwork, proactive delay alerts and historical analytics Next-Flight-Out, On-Board Courier & Direct-to/From-Patient services across 160+ countries In-house Quality & Regulatory team (GDP, IATA, TSA, DOT) and validated packaging from -196 °C to +25 °C Flexible pickups, customised invoices and consolidated reporting - a single source for all your shipping needs With Mercury, biotech, diagnostics and medical-device innovators stay focused on breakthroughs - while we deliver every mission-critical shipment safely, on schedule and in full compliance, moving science and health forward.
shipmercury.com • HQ: Boston, United States • Logistics • Transportation & Logistics • Biotechnology • 51-200 employees • Est. 1984
Tech stack of Mercury

We are currently searching for an outstanding individual to join our Express Small Package team in Downtown Boston.

Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are driven by our core values of Customers First, Extreme Ownership, Relentless Improvement, Band-aids and Stiches and Humility. Mercury specializes in time and temperature sensitive shipping for healthcare & life sciences, technology, and professional services companies.

For over 40 years Mercury has been providing clients with responsiveness, value, guidance, and a comprehensive solution for their time and temperature-sensitive shipping needs. When working with Mercury, clients get personal attention, rather than a 1-800 number, and personalized guidance for their complicated shipments.

The right person for this job needs to enjoy working from as10:30 AM to 6:30 PM shift. This role will assist in all activities of our Squads and Express Packages team in Boston.

Daily Responsibilities:

  • Sort, prepare labels, and ship packages every night.
  • Solve various client issues on a nightly basis.
  • Serve as back-up walking courier.
  • Perform data entry.
  • Opening/Closing the office/facility
  • Assisting with customer support tickets
  • Process Asset Returns
  • Process AM Field Ops Export/NFO/Import Documents

Preferred Experience:

  • 1-3 years previous experience
  • Military experience is a plus
  • Exceptional verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Keen attention to detail
  • Valid Massachusetts Driver’s License

Additional Preferred Skills:

  • Enjoy working in a fast-paced environment.
  • Be engaged, proactive, and highly motivated.
  • Positive attitude
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