EUC Engineer (JB)

Responsibilities

• • Provide Level 1 and Level 2 technical support for end-user devices, applications, and workplace technologies.
  • Diagnose, troubleshoot, and resolve hardware, software, network connectivity, and user access issues to minimize service disruption.
  • Manage endpoint deployment, configuration, patch management, software distribution, and ongoing device maintenance.
  • Support Windows operating systems, Microsoft 365 applications, endpoint security solutions, and related workplace technologies.
  • Maintain IT asset inventory, oversee device allocation and tracking, and manage the end-to-end IT asset lifecycle.
  • Handle incidents, service requests, and technical escalations in accordance with defined SLAs and IT service management processes.
  • Support employee onboarding and offboarding, including device provisioning, user account setup, access management, and equipment recovery.
  • Identify recurring technical issues, conduct root cause analysis where appropriate, and implement continuous service improvement initiatives.
  • Ensure endpoint compliance with organizational IT policies, security standards, and operational procedures.

Requirements:

• Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
• Fresh graduates or those with around 1-2 years of relevant working experience in End-User Computing (EUC), desktop support, endpoint management, or IT technical support.
• Have hands-on experience in troubleshooting and supporting Windows desktops, laptops, peripherals, and end-user applications.
• Possess a good understanding of Microsoft 365 applications, Windows operating systems, and basic networking concepts.
• Have working knowledge of endpoint deployment, software installation, patch management, and device configuration.
• Understand IT service management practices, including incident management, service request fulfilment, and SLA compliance.
• Demonstrate strong analytical, troubleshooting, and problem-solving skills.
• Possess good communication and interpersonal skills, with the ability to support users at different levels of the organization.
• Be proactive, customer-focused, organized, and able to work independently as well as collaboratively within a team.
• Proficient in English and Bahasa (both written and verbal).