Relief Coordinator

About the Role: 

The Relief Coordinator provides essential support to the Thunder Bay Transitional Housing Program by filling vacant shifts on a casual, as-needed basis. This role is integral to maintaining consistent, high quality service delivery and ensuring the wellbeing of participants as they work toward stable, independent housing.

Key responsibilities include delivering housing-based case management services, maintaining a participant caseload when required, and supporting program goals such as promoting successful tenancy, life skills development, and long-term housing stability. The role involves developing individualized service plans, coordinating referrals to internal and external support services (e.g., financial aid, mental health, addictions, legal services), and facilitating workshops on tenancy rights, life skills, and cultural awareness.

The Relief Coordinator also monitors participant compliance with program agreements, provides crisis intervention and de-escalation when necessary, and supports program delivery in alignment with organizational and funding standards. Strong collaboration with Elders, Knowledge Keepers, community agencies, and other service providers is essential for delivering culturally responsive and holistic care.

Administrative duties include maintaining confidential case files and records, contributing to program evaluation and promotion, and participating in community and cultural events. This flexible position requires strong interpersonal skills, adaptability, cultural competency, and a client centered approach to service delivery within a trauma informed framework.

What You Will Be Doing:

To fill backfill a variety of vacant shifts on a casual basis.

Delivery of associated program goals including delivery of services and supporting participants within Thunder Bay Transitional Housing Program

Maintain caseload of clients (aka participants) and provide housing-based case management as required

Build strong and effective rapport with participants

Monitor, enforce, and support program policies and participant agreements as required

Deliver educational materials/workshops on tenant rights and responsibilities, how to promote a successful tenancy, basic life skills and other rental related matters to assist participants in developing skills to deal with and resolve identified challenges specific to maintaining stable housing

Provide crisis intervention to participants and deescalate situations as required

Maintain open lines of communication throughout shift with other Thunder Bay Transitional Housing Program staff, including those from other agencies and external contractors (e.g. concierge/security services).

Maintain participant files including case notes for pertinent data collection, ensuring confidentiality at all times.

To support the reconnection to home community and family if appropriate 

Perform administrative duties related to case management and service delivery

Ensure program delivery is consistent with funding agreements, including community engagement and system navigation support

Program promotion

Light cleaning duties

Evaluate the effectiveness of service and program delivery

Organize, facilitate and/or attend community events to enhance participant and community knowledge of available services, supports and resources.

Participate in cultural programming and events within the Transitional Housing Program to build knowledge and understanding of Indigenous culture and histories of First Nations, Métis and Inuit.

Promotes the values of the organization within the workplace and in the community by demonstrating positive and professional relationships with others (employees, citizens, council, volunteers, advocates, etc.)

Reports all unsafe conditions, hazards or practices, accidents and incidents in accordance with the Occupational Health and Safety Act and adheres to all Health and Safety requirements within the MNO’s policies and procedures and provincial legislation.

Performs other job/branch-related duties as required.

Qualifications: 

College Diploma (1 or 2 year) in Social Service Work or Youth Work, or currently enrolled in and actively working toward completing the diploma.

Less than 1 year of experience

Knowledge of homelessness issues and barriers to accessing housing, especially within Métis and other Indigenous populations Advanced communications skills

Situational awareness

Organization skills and time/priority-management

Highly detail-oriented

Crisis intervention skills

Demonstrated ability to problem-solve, demonstrate good judgement, and make decisions independently within set processes and procedures

Demonstrated ability to work alone/independently with minimal supervision