Senior Business Intelligence Performance Analyst

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer.

If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you!

Our Metrolinx I&IT Business Intelligence Office is looking to hire a Senior BI Performance Analyst to play a key role in the development of Metrolinx Payments (PRESTO)’s Business Intelligence (BI) platform by conducting or participating in analytics projects to enhance understanding of business activity, deliver actionable insights into operational and financial areas, and provide reports that meet the needs of PRESTO operations, management, executives and client Transit Agencies. This position reports into the Sr. Manager, Business Intelligence.

What will I be doing?

• Conducting or participating in analytics projects which enhance PRESTO’s understanding of business activity, deliver actionable insights into operational and financial areas.
• Designing and developing reporting tools to allow customers to make informed business decisions and facilitate usage growth, and improved support to transit agencies.
• Interfacing with customers (Transit Agencies and Metrolinx) to understand current and future needs for reporting capabilities, and to provide insight into ridership and device behavior.
• Supporting self-serve capabilities of the BI system and the training of BI users and power users.
• Adopting best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
• Performing analysis using all available data (BI, other internal financial and non-financial data, as well as external data) to identify performance improvement, revenue completeness, transit service provider settlement acceleration, and cost savings opportunities.
• Support the design and delivery of automated, standardized, and self-serve BI solutions that reduce manual reporting, improve data quality, and enable scalable, efficient access to insights across the business.
• Developing advanced analytical solutions, including predictive, trend, segmentation, and anomaly detection analyses, to proactively identify operational risks, customer behavior patterns, revenue leakage, and service improvement opportunities.
• Leading root cause analysis and data investigations related to operational incidents, transaction anomalies, customer trends, device performance, and settlement or reconciliation discrepancies.
• Driving continuous improvement and modernization of BI capabilities through automation, dashboard optimization, data visualization best practices, and implementation of scalable reporting architectures.
• Designing and optimizing enterprise-grade data models, KPI frameworks, and semantic layers to ensure consistent, scalable, and trusted reporting across operational, financial, customer, and executive dashboards.

What Skills and Qualifications Do I Need?

• Completion of a diploma in a related discipline (Statistics, Computer Science, Engineering, Mathematics, Analytics), or an equivalent combination of education, training, and experience.

• Experience using Azure analytics and data platforms such as Azure Synapse Analytics, Azure Databricks, Azure Data Factory (ADF), Azure SQL, Azure Data Lake, and Power BI to support enterprise reporting, advanced analytics, data integration, and scalable BI solutions

• Demonstrated work experience in advanced analytics, business intelligence, statistical modeling/analysis, data engineering and/or data warehousing, and solving complex quantitative business challenges.

• Experience with using and generating reports from Business Intelligence (BI) systems

• Analysis and problem-solving skills to analyze trends, card usage, system performance and develop actionable recommendations to support’ Transit Agencies’ ability to make informed business decisions that facilitate usage and overall service growth for the PRESTO fare card

• Advanced skills in MS Excel and familiarity with BI tools for both query and visualization (i.e. SQL, Python, Power BI, Power Automate, etc.)

• Excellent oral and written communication skills, with a demonstrated ability to build positive, productive interpersonal relationships with stakeholders.

Don’t Meet Every Requirement?

If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.

Accommodation:

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [email protected].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.