Alignment Technician

Overview

A Big O Alignment Technician performs the required mechanical duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Perform brake, front end, and alignment maintenance as well as mechanical work in accordance with all company programs, policies, and procedures

Maintain the orderly flow of customer service assignment to ensure productivity

Ensure that Big O’s Extra Care Services are extended to all customers

Properly diagnose and repair customers’ vehicles, performing quality control of all shop functions

Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas

Attend weekly store meetings to review safety issues, store policies, procedures, and product information changes as required

Assist in organizing, documenting, and processing adjustments and core credits

Work with store management to ensure the successful accomplishment of budgeted service-related quotas

Ensure that all appropriate information for completed work is given to the counter personnel for inclusion in final invoicing

Utilize the company outside purchase program to ensure maximum profitability

Ensure the consistent execution of the vehicle inspection program       

Promptly and efficiently perform alignments, inspections, and other duties to support store achievement of established service, sales, and productivity goals      

Assist management in the orientation, training, and coaching of new personnel

All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.  While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or older

Minimum of one year of experience as a lube/tire/service technician

Ability to learn new concepts and use technical materials

Ability to consistently operate a computer and other office productivity machinery

Ability to safely operate automatic and manual transmission vehicles

Ability to exchange accurate information with customers

Ability and willingness to work with hazardous materials

Ability to consistently work in outdoor weather conditions

Ability and willingness to comply with Personal Protection Equipment (PPE) regulations

Vision, hearing, speech, and the ability to detect odors

Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift

Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds

Valid driver’s license

Availability to work holidays, weekends, and after regular business hours as needed

Reliable transportation to work

Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors.

Ability to meet company requirements including successful pre-employment screenings

Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent

Two or more years of experience in an automotive shop environment

Appropriate ASE certifications

Ability to work both independently and in a team environment

Ability to work at a fast pace

Strong verbal communication skills

Sales abilities 

Ability to prioritize and plan work activities using time efficiently

Ability to effectively manage multiple tasks and projects

Ability to perform detail work with accuracy