Management Trainee

Overview

Big O Management Trainees perform a variety of store functions while learning management skills and demonstrating increasing proficiency in preparation for managing a Big O Tire Store. Responsibilities include controlling costs, managing profitability, training and developing the team of employees, maintaining the appearance of the facilities and ensuring proper operational procedures are followed.  Additional responsibilities include daily customer interaction, customer complaint resolution, and executing at 100% of the service standard.

MFA Petroleum Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

Work directly with Big O Store Managers, Assistant Managers and Territory Managers in completing the following duties and responsibilities:

Coordinating all aspects of store operations including but not limited to sales, office, and shop management

Staffing the store with adequate personnel, implementing training programs, and executing all company programs, policies, and procedures

Setting goals and strategies to ensure the successful accomplishment of budgeted sales goals, gross profit percentages, expense control, and payroll objectivesDevelop and maintain the ability to perform all aspects of store operations including but not limited to shop, sales, office, and management

Promote sales through explaining the benefits of services and products to customers

Perform vehicle inspections, print vehicle owner’s manual maintenance requirements, and prioritize and promote needed products and services with customers and management; consistently conduct work order reviews for accuracy

Shadow the Store Manager to develop and enhance skills with hiring and evaluation processes for location employees and provide input regarding employee performance. 

Guide staff in the resolution of difficult questions or customer concerns

Working with the Store Manager, conduct weekly store meetings to review safety issues, store policies, procedures, and product information changes as required

Review and analyze profit and loss statements, balance sheets, payroll projections, and company P-card reconciliations

Ensure prompt and consistent opening and closing of location based on store hours of operation

Perform financial tasks for the store including accounts payable and receivable, oversight of daily cash handling and coordination and verification of daily bank deposit.

Maintain accurate inventory, through timely receiving assets and orders in the system, daily spot checks, bi-weekly re-order, and a complete physical inventory at the end of the month, reporting any overage or shortage

Complete any necessary reports or provide information to company personnel as directed in a timely manner

Recommend and implement merchandising, advertising, and promotions to effectively market product

Maintain internal and external store appearance to comply with Big O Tires standards

 Properly train new employees and develop the skills of the team

Clean facilities, tools and equipment and stock shelves

Timely complete daily Today’s Class Technician and other required training.

All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures.  While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

18 years of age or older

Ability to obtain the state appropriate Motor Vehicle Inspection license within one year of hire

Ability to learn new concepts and use technical materials

Ability to consistently operate a computer and other office productivity machinery

Strong verbal communication skills, including the ability to speak persuasively and lead team meetings.

Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change

Availability to work holidays, weekends, and after regular business hours as needed

Valid driver’s license for travel between training locations and moving customer vehicles in and out of the shop area

Ability to infrequently travel overnight

Ability and willingness to work with hazardous materials

Ability to consistently work in outdoor weather conditions

Ability to safely operate automatic and manual transmission vehicles

Ability and willingness to comply with Personal Protection Equipment (PPE) regulations

Vision, hearing, speech, and the ability to detect odors

Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing 75 pounds

Ability to work effectively both independently and in a team environment

Ability to prioritize and plan work activities using time efficiently

Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors

Ability to meet company requirements including successful pre-employment screenings

Legal authorization to work in the United States of America

Preferred Skills

High school diploma or GED equivalent

Two years or more of experience in the retail or sales industries

One year or more as a member of the Big O Tires team

Ability to work both independently and in a team environment

ability to work at a fast pace

Ability to effectively lead and motivate a team

Strong verbal communication skills

Sales abilities 

Ability to prioritize and plan work activities using time efficiently

ability to manage multiple tasks and projects

Ability to perform detail work with accuracy