AVP - Delivery Manager

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

• To work collaboratively with colleagues and take personal accountability to maintain and enhance controls you are responsible for to support improvement of the overall control environment, customers outcomes and a reduction in M&G plc's operational risk.
• Own end-to-end delivery across assigned squad(s) or workstreams, from demand and initiation through planning, execution, release and closure, with clear accountability for delivery confidence, delivery health and outcome achievement.
• Partner with Product Owners and business stakeholders to clarify outcomes, success measures, priorities, scope boundaries and acceptance expectations.
• Build and maintain integrated delivery plans, release forecasts and milestones; communicate confidence, assumptions, options and trade-offs in business language, including the impact of delivery choices on cost, capacity, scope, risk and timelines.
• Manage Scrum events including Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review and Retrospective; ensure each sprint has a clear goal, realistic commitment and actionable improvement outcomes.
• Coach teams in Scrum and Lean practices as appropriate, while protecting team self-organisation and avoiding command-and-control task allocation.
• Ensure backlogs and work items meet the agreed Definition of Ready and Definition of Done, and that Jira data provides reliable traceability and delivery insight.
• Actively manage RAID, cross-team dependencies, decisions, blockers, resource constraints and third-party commitments; escalate early with clear impact and recovery options.
• Orchestrate delivery across squads, platforms and workstreams by managing decision flow, cross-squad dependencies, sequencing constraints and delivery assurance activities.
• Use evidence and metrics such as predictability, throughput, cycle time, ageing work, escaped defects, release outcomes and team improvement trends to guide decisions.
• Track delivery against intended benefits, measurable value, business outcomes and agreed success criteria, ensuring progress is visible beyond activity completion.
• Coordinate release readiness across testing, architecture, security, risk, change, service management and application support, including operational handover, runbooks, monitoring, support contacts and known issues.
• Maintain transparent stakeholder communication through concise status reporting, governance updates, demonstrations and decision forums, ensuring no surprises; own delivery input into senior governance forums, steering updates, escalation discussions and leadership reporting where required.
• Promote quality, resilience, security, regulatory compliance and control adherence throughout the delivery lifecycle, including ownership of change-control readiness, audit evidence and regulatory delivery obligations where applicable.
• Facilitate/participate in Scrum of Scrums or equivalent dependency forums where required and contribute to delivery standards, templates, communities of practice and continuous improvement, with focus on portfolio/workstream alignment, delivery risk visibility and consistent delivery assurance practices.
• Create an inclusive, psychologically safe and accountable team environment where constructive challenge, learning and feedback are encouraged.
• Mentor less experienced Scrum Masters and delivery colleagues and share reusable practices across the delivery community.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.