Principal Product Manager

The Copilot Extensibility and Developer Platform team builds the product, platform, and operational foundations that enable customers and partners to extend Microsoft 365 Copilot with agents, connectors, APIs, and related capabilities. We work across engineering, design, research, go-to-market, field, support, and partner teams to make these experiences useful, reliable, secure, governable, and ready for enterprise scale.

We are hiring a customer-facing Principal Product Manager to work directly with strategic enterprise customers and partners. This role will identify high-value business problems, incubate early extensibility scenarios, and guide solutions from initial concept through production readiness and repeatable adoption. The PM will combine strong product judgment, technical depth, and executive-level customer engagement to turn real-world learning into product strategy, platform requirements, and scalable customer-success motions.

This is a hands-on role for a leader who thrives in ambiguity, can move fluidly between business outcomes and technical design, and is energized by shaping the future of AI-powered work.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead strategic customer engagements. Partner with senior business and technical stakeholders to identify high-value scenarios, define measurable outcomes, and build a shared path from discovery through deployment and adoption.

• Incubate production-ready AI solutions. Frame agent, connector, and API scenarios; validate feasibility; and guide customers through architecture, data readiness, security, compliance, governance, deployment, and supportability tradeoffs.

• Unblock complex implementations. Work hands-on with customers, engineering, partners, and delivery teams to diagnose technical and product gaps, drive issues to resolution, and maintain clear executive communication during high-impact engagements.

• Translate customer evidence into product direction. Synthesize qualitative feedback, telemetry, evaluations, support signals, and competitive insights into prioritized requirements, product strategy, and roadmap recommendations.

• Drive cross-functional execution. Align engineering, design, research, marketing, business development, field, support, and partner teams around customer outcomes, clear ownership, milestones, risks, and decisions.

• Create scalable patterns. Convert customer-specific learning into reusable architectures, onboarding playbooks, samples, evaluation methods, documentation, and enablement that accelerate adoption across customers and partners.

• Own success measures. Define and track metrics for solution quality, deployment readiness, time to value, adoption, usage, customer health, and business impact; use the results to improve both the product and the engagement model.

• Represent the customer with credibility. Serve as a trusted product and technical advisor in executive briefings, architecture reviews, roadmap discussions, and escalation forums while balancing customer needs with platform strategy and engineering constraints.

• Shape go-to-market readiness. Partner on positioning, technical narratives, launch readiness, field enablement, lighthouse wins, and ecosystem programs for new Copilot extensibility capabilities.

• Operate as a senior product leader. Create clarity in ambiguous spaces, make principled tradeoffs, influence across organizational boundaries, and raise the product-management bar through coaching and reusable best practices.

• What Success Looks Like: Successful candidates will establish trusted relationships with strategic customers, accelerate high-value solutions into production, and create durable feedback loops that improve the Copilot extensibility platform. They will be recognized for turning ambiguous customer problems into clear product decisions, measurable outcomes, and repeatable patterns that scale across the organization and ecosystem.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience.

Preferred Qualifications:

• Bachelor's Degree AND 12+ years experience in product/service/program management or software development
  • OR equivalent experience.
• 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Substantial experience leading complex, customer-facing software initiatives, including several years owning product strategy, requirements, prioritization, and delivery.
• Demonstrated success working directly with enterprise customers or partners to move complex solutions from discovery and design into production adoption.
• Solid technical fluency in cloud platforms, enterprise software, APIs, data integration, security, governance, and modern AI or agent-based experiences.
• Proven ability to influence engineering and business leaders without direct authority, resolve competing priorities, and drive decisions across organizational boundaries.
• Excellent written, verbal, and executive communication skills, including the ability to translate between customer outcomes, technical constraints, and product strategy.
• Solid analytical judgment and experience using customer evidence, telemetry, evaluations, and business metrics to prioritize investments and measure results.
• Experience with Microsoft 365 Copilot, Copilot Studio, agents, connectors, Microsoft Graph, APIs, or comparable enterprise AI and extensibility platforms.
• Experience designing or prototyping technical solutions and working closely with engineers, architects, and customer delivery teams.
• Experience with large enterprise deployments involving identity, permissions, data governance, compliance, administration, and change management.
• Track record of creating reusable customer programs, technical playbooks, reference architectures, samples, or field enablement.
• Experience influencing product roadmaps from customer feedback and scaling insights from individual lighthouse engagements into broadly applicable capabilities.
• Ability to operate effectively in a rapidly evolving environment, balance strategic thinking with hands-on execution, and learn continuously.

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.