Principal Product Manager(M365 Core)

Do you want to create products used by tens of thousands of engineers? Are you energized by complex problems with competing priorities, cloud services, safe deployment, and large-scale distributed systems? Do you want to help engineering teams ship fast-growing Copilot features with confidence?

M365 Core owns a feature management platform used by thousands of Microsoft services. The platform provides the reliability, availability, and safety guardrails services need as they introduce features and roll out changes at global scale.

In this role, you will independently define strategy for a major product area and work with global product managers, engineers, designers, applied scientists, and partner teams to shape an enterprise-grade product that optimizes safety and agility across production development and operations.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Defines the product vision, strategy, and roadmap for how AI agents transform production development and operations; translates that vision into prioritized investments and measurable customer, engineering, and operational outcomes at large scale.

• Owns the end-to-end agentic AIOps experience, connecting operational signals, incidents, service context, code and configuration changes, and engineering knowledge so agents can assess service health, recommend next steps, and help engineers move incidents toward resolution.

• Builds the evaluation and trust framework for production AI agents, defining durable metrics and evaluation methods for reasoning, grounding, diagnosis, recommended actions, safety, human oversight, and operational outcomes.

• Sets durable platform and product standards for change management, safe rollout, and AI-enabled engineering experiences, balancing consistent safety guardrails with the flexibility services need to innovate quickly.

• Leads across organizational boundaries to align engineering, applied science, product, design, and partner teams on architectural contracts, product priorities, evaluation standards, and the evolution toward AI-native operations.

• Surfaces difficult trade-offs, resolves complex dependencies, and drives decisions to closure by influencing senior stakeholders and multiple organizations without direct authority.

• Demonstrates strong end-to-end product leadership, from customer discovery and strategy through execution, launch, measurement, and continuous improvement, delivering clear outcomes for a major product area.

• Proactively identifies and initiates opportunities for new areas with a growth mindset, customer focus, and a high bar for innovation and product quality.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 12+ years experience in product/service/program management or software development
  • OR equivalent experience.
• 4+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• 6+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• 6+ years experience disrupting a market for a product, feature, or experience (e.g., competitive disruption, taking the place of an established competing product).
• Solid demonstrated track record of independently leading a major product area end to end and delivering measurable customer, platform, and operational outcomes at scale.
• Ability to turn highly ambiguous, technically complex problems into product strategy, requirements, measurable outcomes, prioritized roadmaps, and durable platform standards.
• Exceptional technical judgment, communication, and cross-functional influence, including experience aligning senior stakeholders and multiple organizations, making difficult trade-offs, and driving decisions without direct authority.
• Experience with cloud operations, reliability, observability, incident management, feature management, safe deployment, progressive rollout, or the AIOps lifecycle for large-scale distributed systems.
• Experience building AI/ML products, agentic experiences, or intelligent automation, including grounding, evaluation, safety, human oversight, and trust for production use.
• Understanding of enterprise platform architecture and integrated engineering experiences that connect service context, operational signals, incidents, code and configuration changes, and engineering knowledge.
• Experience defining product and platform standards that enable broad adoption while preserving reliability, availability, security, and appropriate operational guardrails.
• A customer-focused, data-informed approach and a demonstrated ability to balance long-term platform strategy with pragmatic, iterative delivery.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.