Principal Technical Program Manager

We are the Windows Servicing and Delivery (WSD) organization, dedicated to keeping over 1.8 billion Windows devices secure and productive by delivering timely updates and innovations to all versions of Windows. Our work helps to protect users and their mission critical infrastructure in a fast-changing security landscape. We create and support new business opportunities across Microsoft, especially with the large and growing Windows installation base. We build delightful experiences for our customers and build products and solutions to empower our commercial and enterprise customers to keep their devices secure, compliant and up to date with latest innovations in Windows.

We are looking for a Principal Technical Program Manager to lead a team of TPMs and Product Managers across Windows Server and Networking, two foundational areas that power enterprise workloads and experiences across the Windows ecosystem. You will work closely with engineering, product, security, servicing, and customer-facing teams to identify the highest-impact customer problems, translate them into clear priorities, and drive programs from strategy through execution and customer impact.

This role requires a leader who is equally comfortable going deep into complex technical problems and stepping back to understand the broader product, customer, and business context. You will help your team navigate ambiguity, make the right technical and product tradeoffs, use data and customer signals to drive decisions, and influence teams across organizational boundaries. You will lead and grow a high-performing team of PMs, creating clarity and accountability while developing their technical depth, product judgment, and leadership capabilities. You will attract, develop, and retain outstanding talent and build an inclusive environment where people can do their best work.

As an AI-First leader, you will incorporate and coach your team on the responsible and effective use of AI across product management and engineering execution. You will also help identify opportunities where AI can fundamentally improve how we understand customer problems, diagnose and manage Windows systems, and deliver secure and reliable experiences at scale.

We value passion, creativity, drive, agility, accountability, technical curiosity, and a desire to continuously learn. Our customers are at the heart of everything we do, and delivering exceptional Windows experiences is our top priority. If you're excited about leading and developing a solid PM organization, shaping critical Windows Server and Networking investments, solving difficult technical and customer problems, and creating impact at Windows scale, we would love to hear from you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Attract, lead and develop and retain top talent. Leading and growing a great team of Technical Program Managers and Product Managers and helping to define team culture.
• You will facilitate the integration of AI-enabled tools, automation, and data-driven insights to enhance product strategy, customer understanding, prioritization, decision-making, engineering efficiency, incident response, quality and customer outcomes, all while maintaining security, privacy, and compliance standards.
• Drive the long-term vision, strategy, and roadmap for a portfolio of products, aligning cross-functional teams and senior leadership to deliver high-impact business outcomes.
• Driving efficiency and quality into engineering processes in partnership with the engineering leads.
• Foster effective partnerships with teams across the company by aligning, defining, and measuring common goals.
• Use data to influence & drive decisions.
• Set priorities for engineering based on a deep understanding of the broader Windows ecosystem and customer scenarios.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 12+ years experience in engineering, product/technical program management, data analysis, or product development.
  • OR equivalent experience.
• 2+ year(s) project or people management experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.

Preferred Qualifications:

• 12 or more years of industry experience and a degree in computer science or related field.
• 1+ year(s) people management experience.
• Ability to build trust with internal and external partners through quality delivery and integrity.
• Ability to handle critical situations with confidence, directing the team towards effective response.
• Demonstrating the ability to learn and apply learning to improve business outcomes, positive impact for the team and self.
• Growth mindset by demonstrating the willingness to be open to new ideas with the ability to lead others along.
• Proven track record of going technically deep and delivering cloud-scale technologies.

#W+DJOBS

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.