Senior Security Business Program Manager

Microsoft Customer and Partner Solutions-Core (MCAPS) accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

The Customer & Commercial Success (CCS) organization, an organization within MCAPS-Core, is the connected engine that turns Microsoft’s commercial strategy into execution at scale - making it simpler and faster for the field to win for every customer, in every segment, region, and role. The organization brings together planning, landing, execution excellence, services portfolio and delivery, and field activation across Account Team Unit, Specialist Team Unit, and Customer Support Unit to accelerate customer value, drive growth, and strengthen the end-to-end experience across every customer moment.

With over 40,000 employees worldwide, the MCAPS-Core organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join the Execution Excellence team and help us build a future where customers choose Microsoft not only for our industry-leading security products and services, but also for a differentiated, connected, and consistent customer experience.

The Customer & Commercial Success (C&CS) organization creates the desired customer experience through support offer creation, digital transformation across our tools and processes, and operational excellence across MCAPS-Core.

The Senior Security Business Program Manager - Security role sits on the Execution Excellence team within the Planning, Landing & Excellence (PL&E) organization. It will drive operational excellence through data, insights, and execution rigor to accelerate Microsoft's Security business. With a full-funnel view of security execution, from pipeline and deal motion through deployment, adoption, and consumption, this role will connect business performance across the customer lifecycle. It will give leaders greater visibility into opportunities, execution gaps, and areas requiring action across the Security solution area.

This role will partner closely with security-aligned roles across CSU, ATU, and STU and with cross-functional teams to strengthen how security performance is understood, communicated, and acted on. The BPM will help build and drive adoption of consistent security reporting frameworks. They will synthesize execution metrics and business signals into leadership-ready insights and readouts, and turn those insights into clear, actionable guidance for the field.

A key focus of the role will be connecting security insights to field execution. The BPM will bring together signals and perspectives across teams to identify trends, opportunities, and execution gaps across the Security portfolio, including threat protection, identity, data security, and cloud security. They will help field teams understand performance and where to focus, and drive follow-through on the actions and priorities that come out of security business reviews, reporting, and leadership discussions. The role will also support centralized reporting and ad hoc analysis across key signals from Finance and MCAPS-Core Solution Areas, so the security business has more consistency and visibility.

This individual will build a strong understanding of full-funnel security execution across MCAPS, including how CSU, ATU, and STU work together. They will partner closely with PL&E: XSA Programs & Execution Excellence, XSA Insights, and the comms and enablement teams. The BPM will serve as a connector across data, leadership priorities, and field execution, so security insights are actionable and teams have the clarity and context to make progress.

In this role, you will turn complex data and business signals into actionable insights. You will benchmark security performance across segments and geographies, flag risks early, and help teams decide where more focus or intervention is needed. Security is one of Microsoft's most strategic and fastest-moving priorities for customers. Through strong partnerships across CSU, ATU, STU, and other stakeholders, you will strengthen the reporting frameworks, leadership visibility, cross-team alignment, and accountability that drive consistent full-funnel security execution. You'll help teams connect insights to action and accelerate outcomes that keep our customers secure.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

This role connects data, leadership priorities, and field execution. You will own and evolve consistent security reporting frameworks, synthesize business signals into actionable insights and leadership-ready readouts, and drive follow-through on the opportunities and actions you identify. You will bring a strong understanding of the end-to-end security funnel and work independently across teams to identify trends, execution gaps, and opportunities that accelerate business outcomes. You will also influence stakeholders at multiple levels, often without direct authority.

Key Responsibilities

• Lead partnership across security-aligned roles in CSU, ATU, STU, and the Security Solution Area team to drive aligned full-funnel execution.
• Connect signals across the security funnel to identify trends, gaps, risks, and opportunities requiring field focus across threat protection, identity, data security, and cloud security.
• Drive follow-through and accountability on priorities and actions from security business reviews, insights, and leadership discussions.
• Build trusted partnerships with field teams to understand their needs and improve the relevance and actionability of security reporting and insights.

Reporting, Metrics & Insights

• Own and continuously improve consistent reporting frameworks, scorecards, and business views for the Security business.
• Analyze business and execution signals to surface actionable insights, benchmark performance across segments and geographies, and flag areas requiring additional focus.
• Translate complex data into clear narratives, recommendations, and leadership-ready readouts for senior leadership audiences.
• Partner with XSA Insights and data teams to improve the quality, consistency, and usability of security reporting.

Cross-Functional Program Management

• Drive execution of key full-funnel security priorities and initiatives across stakeholder groups.
• Connect work across teams, identify dependencies and execution gaps, and drive actions to closure.
• Lead adoption of common frameworks and approaches that improve consistency in security execution across the field.
• Capture field feedback and execution learnings, and use them to shape ongoing improvements to programs and reporting.

Business & Leadership Support

• Provide timely, proactive analysis and insights to inform leadership decision-making and field execution for the Security business.
• Communicate security business performance, key opportunities, risks, and recommended areas of focus to leadership and field audiences.
• Deliver ad hoc analysis and respond to business requests across PL&E, the Security Solution Area, Finance, and field stakeholders.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.