Lead Sales Engineer

Job Title

Senior Sales Engineer

Job Scope

The Senior Sales Engineering is accountable for leading and mentoring the Sales Engineering team while driving technical pre-sales engagements through solution design, technical presentations, demonstrations, and architecture workshops. S/He ensures the successful delivery of customer-centric solutions, supports seamless post-sales implementation, and drives customer satisfaction and long-term adoption. The role collaborates closely with Sales, Product, and Delivery teams to align technical strategies with business objectives, provides customer and market feedback to influence product direction, identifies upselling and cross-selling opportunities, and continuously develops team capabilities, best practices, and pre-sales processes to maximize business growth and customer ROI.

Main Duties and Responsibilities

• Lead, mentor, and manage the Pre-Sales and Customer Success teams in KSA, ensuring high performance, technical excellence, and alignment with regional business objectives while driving customer satisfaction, adoption, and revenue growth.
• Drive sales opportunities by leveraging technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and potentially engaging in pilot programs with professional services;
• Lead technical sales cadence calls and communicate with other technical teams such as support and professional services throughout the sales cycle to ensure overall customer satisfaction;
• Assist in the deployment and implementation of solutions post-sale, ensuring smooth customer onboarding and addressing technical challenges;
• Deliver customer training sessions and create user documentation to maximize solution adoption and ROI;
• Act as a trusted advisor by maintaining strong relationships with customers and partners, ensuring long-term renewals, and addressing issues impacting satisfaction;
• Provide technical product enablement and mentoring to channel and internal resources;
• Serve as a subject matter expert in solution designs for the assigned products and services, offering appropriate product recommendations;
• Monitor customer adoption and suggest enhancements to improve outcomes and satisfaction;
• Collaborate with sales and product teams to qualify opportunities, present solution proposals, and contribute feedback on customer needs for product development
• Engage internal resources (e.g., product management, marketing, support) to close sales opportunities and resolve implementation issues;
• Complete both pre-sales and post-sales documentation accurately to support the entire sales lifecycle;
• Work closely with product teams to provide feedback from implementation experiences to improve product offerings;
• Identify opportunities for upselling or cross-selling, driving additional revenue streams.

Position Requirements

Education

• Bachelor’s degree in Computer Engineering, Computer Science or any other related field.
• Relevant Citrix certifications (e.g., CCA-V, CCP-V, or CCE-V) are highly valued and considered a strong advantage.

Experience

• At least 10 years of relevant experience in Virtualization and Network Security.
• Preferred Working knowledge of Citrix technologies, including Citrix Virtual Apps and Desktops (CVAD), Citrix DaaS, NetScaler (ADC), and HDX protocols.
• Infrastructure Familiarity: Awareness of virtualization, cloud architecture (AWS, Azure, or GCP), and enterprise desktop delivery solutions.
• Proven track record of managing high-value enterprise accounts and driving software adoption metrics.
• Proven experience leading and managing Pre-Sales and/or Customer Success teams, with a strong track record of developing high-performing technical professionals and achieving business objectives.
• Communication Excellence: Outstanding verbal and written communication skills. You can explain complex technical concepts simply and adapt your message for both system administrators and C-level executives.
• Presentation Skills: Confident in preparing and delivering structured, data-driven presentations for regular account reviews and roadmap sessions.
• Problem Solving & Escalation Handling: Ability to remain calm under pressure, manage customer frustrations constructively, and methodically navigate internal engineering or support structures to get results.