Pre-Sales Engineer

Job Title

Pre-Sales Engineer

Job Scope

The Pre-Sales Engineer is responsible for supporting sales opportunities through technical discovery, solution design, demonstrations, and Proof of Concepts (POCs), with a strong focus on VMware technologies. The role acts as a trusted technical advisor during the presales phase while ensuring smooth handover and customer satisfaction post-sale. The position works closely with sales, professional services, and support teams to address customer needs, drive adoption, and maximize return on investment (ROI).

Main Duties and Responsibilities

• Drive presales activities by delivering technical presentations, demonstrations, and Proof of Concepts (POCs) focused on VMware solutions (e.g., VMware Cloud Foundation, vSphere, NSX, vSAN, etc.).
• Participate in customer-facing technical meetings, presales cadence calls, and solution workshops throughout the sales cycle.
• Collaborate closely with sales teams to qualify opportunities, understand customer requirements, and propose appropriate VMware-based architectures and solutions.
• Act as the primary technical point of contact during the presales phase, ensuring alignment between customer expectations and proposed solutions.
• Support post-sale activities by assisting with solution handover, deployment guidance, and addressing technical challenges when needed.
• Deliver customer training sessions and contribute to technical documentation to support solution adoption and ROI.
• Serve as a trusted technical advisor to customers and partners, maintaining strong relationships to support renewals and long-term engagement.
• Provide technical enablement and mentoring to internal teams and channel partners on VMware solutions.
• Monitor customer adoption and recommend enhancements, upgrades, or optimizations to improve outcomes and satisfaction.
• Work closely with product management, marketing, professional services, and support teams to close opportunities and resolve technical issues.
• Prepare and maintain accurate presales and post-sales technical documentation.
• Identify opportunities for upselling and cross-selling VMware solutions and related services.

Position Requirements

Education

• Bachelor's Degree in Computer Engineering, Computer Science, Information Technology, or a related field.
• Relevant VMware certifications (e.g., VCP, VCAP, VCF certifications) will be advantageous.

Experience

• Minimum of 5 years' experience in a Presales Engineer, Sales Engineer, or Solutions Engineer role, preferably focused on VMware technologies.
• Hands-on experience with virtualization, cloud, networking, storage, or data centre solutions is highly preferred.
• Experience designing and positioning enterprise infrastructure solutions in customer-facing environments.
• Proven ability to conduct technical presentations, solution demonstrations, and Proof of Concepts (POCs).
• Experience working with channel partners, system integrators, or technology vendors will be advantageous.
• Must be a South African National.