CRM and Application Support Manager

MigrationIT • English: C1 • IT Staffing & Staff Augmentation • Bachelor's Degree • Apex • 8 months ago
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Salary
≈ $43k – $114k per year (Estimated)
Location
In office (Cairo)
Seniority
Staff · 8+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 21, 2026. First seen by Alion on Feb 5, 2026. MigrationIT scores D on the Alion truth index.

Overview
Company
Impact
Profile match

MigrationIT

MigrationIT connects employers with IT professionals who are equipped to fulfill an employer’s distinct IT needs. The agency provides IT talents for several industries, including healthcare, banking, insurance, software development, retail, manufacturing, and e-commerce.
migrationit.com • HQ: Cairo, Egypt • IT Staffing & Staff Augmentation • 51-200 employees
Tech stack of MigrationIT
  • Design and administer custom solutions on the Force.com platform including configuration, user management, report generation, version planning, licensing, platform upgrades, data modeling, integration, data migration and having a deep architectural understanding of implementing.
  • Salesforce for CRM and Commerce.
  • Manage and lead a team of IS administrators, including hiring, training, and performance evaluations.
  • Follow up the effective support to end-users, lead problem solving efforts, ticketing system, website operations and Mobile device management.
  • Develop support processes, service level agreements (SLAs), and escalation procedures to ensure efficient and effective support operations.
  • Design and develop reports, dashboards, and analytics to provide insights into business performance and support data-driven decision-making.
  • Administer salesforce platform's design, document, configuration, maintenance and administration of the Salesforce platform.
  • Lead the successful delivery of Salesforce Cloud and other implementation engagements from a technical standpoint.
  • Performing proactive system monitoring to identify any performance and/or data consistency issues.

Requirements

  • Bachelor's degree in computer engineering, computer science, information systems management or a related field.
  • 8-10 years of relevant professional experience.
  • At least 2 years of experience in a managerial role.
  • Proficient in English, both written and spoken.
  • Strong capabilities in CRM system development and design, with excellent troubleshooting skills.
  • Proven knowledge of Salesforce and Force.com, particularly in heavily customized environments with numerous custom objects, integrations, various declarative automation types, and applications. Must provide clear examples of reverse engineering and simplifying configurations.
  • Proficiency in Salesforce configuration, customization, and data management.
  • Knowledge of Salesforce development (Apex, Visualforce, Lightning components) is a plus.
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