CRM Application Support

• Support Financial and non-Financial, (Core Banking, Enterprise, ATM & Cards, Payment, Digital & Corporate) Business Applications delivered by 3rd party/Vendors/Built In-House

• Monitor and Analyze Banking applications performance to enhance and support Business Process for specific Business Domain.
• Investigate any errors on Application that may be related to severs or databases by the needed view access as first layer who are accountable on the application readiness.
• Raise any HW or DB related issues to concerned team
• Evaluate, Implement, administer, and tune Banking applications
• Manage relationship with 3rd party Application Suppliers and meet established Service Level Agreements.
• Coordinate with IT Architecture, Demand Management, PM and QA teams during project planning and execution related to all Banking Applications.
• Implement changes related to the applications and engage other resources if needed.
• Implement data protection policies and compliance policies related to Banking applications and coordinate with IT Security.
• Analyze problems related to Supported banking applications and coordinate with designated vendors.
• Cooperate with application developers in web interfaces related to different applications.
• Coordinate with IT Teams during project execution related to all Banking Applications.
• Support development teams during implementation and transfer business knowledge.
• Analysis of new releases of 3rd party applications.

Requirements

• At least 1-3 years of experience in an application support role, specifically with Microsoft Dynamics CRM or Dynamics 365.
• Proven experience in configuring and customizing Dynamics 365, particularly the Sales, Customer Service, and Marketing modules.
• Familiarity with related technologies, such as Active Directory, Microsoft 365 Admin Center, and Azure.