Servicedesk / Helpdesk Analyst

MigrationIT • IT Staffing & Staff Augmentation • Bachelor's Degree • 3 years ago
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Location
In office (Cairo)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 20, 2026. First seen by Alion on Feb 13, 2023. MigrationIT scores D on the Alion truth index.

Overview
Company
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Profile match

MigrationIT

MigrationIT connects employers with IT professionals who are equipped to fulfill an employer’s distinct IT needs. The agency provides IT talents for several industries, including healthcare, banking, insurance, software development, retail, manufacturing, and e-commerce.
migrationit.com • HQ: Cairo, Egypt • IT Staffing & Staff Augmentation • 51-200 employees
Tech stack of MigrationIT
  • Act as first level support for incidents and service

    requests received.

  • Acts as the key contact for on-site

    and remote users for terminal and production problems and inquiries.

  • Act as further escalation point for any urgent or long

    pending incidents and service requests assigned to other teams.

  • Track the life cycle of

    users incidents and service requests and follow up with related teams since

    logging until got resolved/closed within SLA.

Requirements

  • University degree in Computer

    Engineering, Computer Sciences

  • 1-3 years of

    experience in the same field.

  • Experience

    in MS Active Directory, DNS, DHCP, TCP/IP, VPN, physical connection (cables,

    switches, access points, routers) and logical/ software.

  • Experience

    in using ticketing system is a plus.

  • Knowledge of

    ITIL, ITSM and other IT Service standards is a plus.

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