Debt Solutions Call Centre Agent

Salary:  R4,500 – R8,500

About the Role

• Our Client is a leading, ethical debt recovery agency that has been delivering professional financial solutions since 2008. We are currently seeking a dedicated and professional Debt Solutions Call Centre Agent to join our dynamic team in Johannesburg, where you will play a vital role in managing account receivables and facilitating positive financial outcomes for our clients.
• This is an excellent opportunity for a results-driven individual to build a career within a reputable firm that prioritizes ethical conduct, transparency, and the preservation of client-debtor relationships. You will work in a high-tech environment, utilizing advanced collection systems to provide tailor-made solutions while ensuring full compliance with industry regulations and the Council for Debt Collectors.

Key Responsibilities

• Conduct high-volume outbound and inbound calls to debtors to negotiate payment arrangements and resolve outstanding accounts.
• Maintain accurate and detailed records of all interactions within our advanced debt collection software systems.
• Adhere strictly to the ethical guidelines and legal codes set by the Council for Debt Collectors and the Association of Debt Recovery Agents (ADRA).
• Perform tracing activities to locate debtors and ensure the accuracy of contact information.
• Provide professional and sensitive communication to debtors to ensure the preservation of the client's brand image.
• Meet and exceed monthly collection targets while maintaining high standards of service quality.
• Participate in regular training sessions to stay updated on evolving debt collection laws and internal processes.

Requirements

• Minimum of 1-2 years of experience in a debt collection or high-volume call centre environment.
• Registration with the Council for Debt Collectors is highly advantageous.
• Excellent negotiation, conflict resolution, and communication skills in English (additional local languages are a plus).
• Strong computer literacy and experience with CRM or debt collection software.
• Ability to remain calm, professional, and empathetic under pressure.
• Matric certificate or equivalent qualification.
• A clear criminal record and a commitment to ethical business practices.

Closes 30 Nov 2026