Engineer - Cyber Security

Job Description

• Provide technical support for managed services customers' cyber security solutions in accordance with agreed service levels
• Monitor, troubleshoot, and resolve technical issues within customer environments, escalating complex issues
• Support incident response for assigned customers in coordination with the Managed Services team, including break fix, investigation, containment, and remediation, and maintain accurate support ticket records
• Support the configuration and administration of identity and access management solutions, including user lifecycle, SSO, MFA, and privileged access, under guidance
• Support project implementation and deployment activities across customer environments
• Assist in PoCs, technical evaluations, and testing activities for security solutions
• Work with internal teams to support project delivery within agreed timelines and quality standards
• Support customer engagements by gathering technical requirements and assisting with solution configurations
• Validate solution functionality and performance within customer environments
• Maintain technical documentation, support records, and implementation artefacts
• Support customer demonstrations, workshops, events, training, and technical knowledge-sharing activities when required
• Build positive working relationships with customers and internal stakeholders
• Ensure adherence to support procedures, operational standards, and service-level commitments
• Continuously enhance technical knowledge through training, certifications, and industry learning

Person Specification

• Bachelor's degree in Cyber Security, Information Technology, Engineering, Computer Science, or a related discipline
• Minimum 2 years of experience in the cyber security domain
• Exposure to cyber security technologies such as firewalls, endpoint security, web application security, or security monitoring solutions
• Exposure to identity and privileged access management solutions (e.g., Microsoft Entra ID, Active Directory, CyberArk) and the ability to work across multiple products and technologies
• Basic understanding of cyber security principles, security controls, and industry best practices
• Ability to support customer environments, project delivery, and operational activities
• Strong analytical, troubleshooting, and problem-solving skills
• Good communication and teamwork skills with a willingness to learn and develop technical expertise
• Professional certifications such as Check Point, Palo Alto Networks, Imperva, F5, Fortinet, Cisco Security, or equivalent will be considered an advantage