Customer Service Agent
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Join Our Team as a B2C Customer Services Agent and Elevate Your Career!
Are you ready to make a difference? We're looking for a passionate Customer Services Agent to join our UK Operations Team!
As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
What You'll Do:
Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems
Handle and respond efficiently to all general and order specific direct customer enquiries
Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
Support with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions
Provide feedback on the efficiency of the customer service process and areas of improvement
Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries
Carry out other ad-hoc duties as required from time to time
Why Join Us?
Exciting Benefits:
Free on-site parking at the office
25 days holiday + bank holidays
Private Medical & Dental Insurance
Group Life Assurance Benefits
Annual Gym Allowance
Discounted Milwaukee and Ryobi products
Access to our TTi Benefits Hub which includes discounts with many high street retailers
Support towards Eye Sight Tests for DSE use
On-site 3rd party restaurant and coffee shop in our offices
Employee Wellbeing:
Employee Assistance Programme with a confidential helpline available 24/7
Skills Required:
Previous experience within a Customer Service environment is beneficial
Willingness to learn, and have a passion for delivering excellent customer service
Have good empathy and communication skills, and the ability to adapt these, depending on the situation or customer
A self-motivated, passionate, and enthusiastic approach to the role
Strong written communication skills and data entry
Computer literate with a good understanding of Excel and CRMs
Good time management and organisational skills
SAP and Salesforce knowledge is desirable but not essential
If you're ready to bring your skills and enthusiasm to our team, we want to hear from you! Apply today to embark on this exciting new career journey with Techtronic Industries UK!
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us